IT Infrastructure Lead

1 week ago

Thāne, Maharashtra, India Liberty Mutual Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Description

  • Experience in leading our end user support (desktop/laptop/networking) function within IT.
  • Adherence to ITIL framework for incident and problem management.
  • Lead team of desktop/network engineers.
  • Support helpdesk / Ticket Management, Problem management, SLA management with vendor and internal stakeholders.
  • Ensure up to date OS patching across all end user devices
  • Ensure strict adherence to access management processes.
  • Device (laptop/desktop) provisioning for end users with appropriate security standards/hardening.
  • Timely resolution of IT security vulnerabilities in coordination with security team and end user.
  • Effectively manage the inventory of all corporate purchased or leased hardware and related peripherals (including desktops, laptops) and software assets.
  • Maintaining and reporting hardware and software inventory & license compliance report to top management
  • Periodically perform physical asset verification across all Liberty branches
  • Use root cause analysis to reduce repeated incidents through effective problem management process.
  • Managing budget for end user support function within IT.
  • Interacting with internal customers and managing their expectations to improve service delivery.
  • Minimum 10 years of experience in desktop/laptop support with at least 3 years' experience of managing/leading team.
  • Hands-on experience in MS O365, MS Exchange, Active directory, Windows desktop operating systems, OS imaging, automated OS security patching.
  • Good understanding of networking technologies and fundamentals.
  • Microsoft certified professional will be given preference.
  • Fluency in written/spoken communication.


Qualifications

  • Graduate or B.E. degree
  • ITIL certification is must


About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.   

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:   

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 


  • Infrastructure Engineering

    7 days ago

    Thāne, Maharashtra, India Fiserv Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

  • Manager - IT Infrastructure

    2 weeks ago

    Thāne, Maharashtra, India Concept Management Full time ₹ 1,80,000 - ₹ 22,00,000 per year

    Role : Manager - IT Infrastructure (Global)Qualification - Any GraduateExperience - 15 to 20 YearsPackage - 17 to 22 LPALocation: Thane MHIndustries - Chemical Manufacturing - MNCEmployment Type: FulltimeJob Description_To manage and support IT Operations for regionManage network (LAN, Internet, WAN)Data backup (Daily, Week, Quarterly,...

  • Lead - Security and IT

    5 days ago

    Thāne, Maharashtra, India Gocomet Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position SummaryWe are seeking a proactive and experienced Lead - IT and Security to own and mature our organization's security posture, internal IT infrastructure, and customer-facing security communications.This is a critical, hands-on leadership role for someone with 4-7 years of experience who is passionate about both security compliance (ISO 27001, SOC...

  • GCP DevOps Engineer

    2 weeks ago

    Thāne, Maharashtra, India Enfocar It Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Design, implement, and manage infrastructure on GCP using Terraform and Ansible.Deploy and manage containerized applications using Kubernetes (GKE/EKS).

  • Lead - Capacity Management| Thane

    1 week ago

    Thāne, Maharashtra, India CSB Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionThe Lead – Capacity Management is responsible for overseeing infrastructure and application capacity across the Bank's technology landscape. This role involves monitoring usage trends, forecasting future requirements, and planning upgrades to ensure optimal performance and scalability. The position also ensures adherence to regulatory and...

  • L3 Support Network Engineer

    5 days ago

    Thāne, Maharashtra, India Amsys It Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Job Title: L3 Support Network Engineer NOC-MSP (US Shift Hours & Rotational Shift)Location: Mumbai, Thane, IndiaJob Type: Full-TimeShift: US Shift Hours, Rotational ShiftDepartment: NOC, SOC & Help DeskJob Summary:We are looking for a L3 Support Network Engineer to join our dynamic team providing 24x7 support to our clients' network...

  • Lead - Middleware Technology| Thane

    2 weeks ago

    Thāne, Maharashtra, India CSB Bank Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    DescriptionThe Lead Middleware Technology will be responsible for overseeing the design, implementation and maintenance of middleware solutions within the bank's IT infrastructure. This role involves managing a team of middleware engineers, ensuring the performance, scalability and security of middleware platforms and supporting critical banking...

  • Cloud Security Lead

    5 days ago

    Thāne, Maharashtra, India DMart Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesPossess strong understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of a cloud security programSupport in design, implementation and configuration of the Cloud security systemsLead cloud security assessments and provide recommendations on required configurations for...

  • Lead Application Support

    1 week ago

    Thāne, Maharashtra, India CSB Bank Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    DescriptionTo lead the support and maintenance of SWIFT messaging and payment systems, ensuring high availability, compliance, and performance of mission-critical financial application.ResponsibilitiesManagerial Responsibilities:Provide L1 and L2 support for SWIFT applications and interfaces. Liaise between tech and business teams for updates. Manage...

  • Senior Administrator

    5 days ago

    Thāne, Maharashtra, India DigiFocal IT Solutions Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We're Hiring: Senior Manager – Administration | Mumbai Location:Thane Work Type:Full-time | On-site | US-Shifts Experience:10+ years.About the Role:We're seeking adisciplined, dependable, and highly organized Senior Manager – Administrationto lead facility, compliance, and administration operations for our expanding BPO center in Mumbai. If you have...