Operation Manager

Operation Manager, AS

Job Title: Operation Manager, AS

Location: Mumbai, India

Role Description

• The Process Executive will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
• Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs.
• Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

The resource will be responsible for performing the below CKYC related activities:

• Monitoring of the daily system reports to determine the list of eligible customers for which CKYC needs to be processed.
• Managing the team of CWR staff responsible for preparing of the client static data along with the related cropped KYC images.
• Perform quality checks on the client static data along with the KYC images retrieved from the source system and convert the same into the format as prescribed by CERSAI.
• Ensure that the KYC data is uploaded into the CERSAI portal as per the timelines prescribed by the regulators.
• Ensuring that all the KYC records are uploaded successfully and all rejected records are checked for reject reason and re-uploaded till all errors are eliminated.
• Ensure that the uploaded KYC data is reflecting correctly in the CERSAI MIS dashboard and updation of the CKYC number in system for future reference.
• Initiating of E-mail / SMS to clients in a timely manner intimating them about the CKYC update performed by the bank.
• Co-ordinate with the CERSAI helpdesk to ensure day to day operational issues are resolved in a reasonable time.
• Perform UAT on the CERSAI portal as and when changes are introduced from time to time in the CKYC process.
• Handling of internal and external audit queries pertaining to CKYC process and providing of the required evidences as required.
• Reporting of CKYC related information to senior management/regulators as mandated in an accurate and timely manner.

Your skills and experience

• Diploma or Degree in a related discipline
• At least 1 year experience in client on-boarding / Static data amendments in any Private Banking
• Hands on experience in reviewing client on-boarding documentation
• Ability to multi-task and work under pressure to meet project timelines

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.