Specialist - Placement

1 week ago

Mumbai, Maharashtra, India Oliver Wyman Full time

Company: MarshDescription:

Marsh operations

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist / Senior Specialist Placement

The Specialist/Senior Specialist will provide essential support to Client Executives and Brokers, facilitating the placement of policies and delivering exceptional client service within the Placement value stream.

We will count on you to:

Ensure compliance with internal targets related to error reduction, quality checking, and processing.

Develop and maintain productive relationships with CE/Broker and Policy Servicing teams

Ensure all documentation complies with Marsh Procedures, Marsh Compliance Standards, and regulatory guidelines

Assist Client Executives and Brokers in managing placements within the Marsh systems

File necessary documentation in the Marsh systems and support internal and external teams with updates

Prepare Slips/Quotes, Contracts, Endorsements document templates, adapting them based on client information and input from Broking teams

Review renewal reports, identifying unnecessary risks and ensuring all documents are accurate and ready for renewal

Monitor and manage workflow, coordinating the flow of business into Placement Teams

Process Management:

Manages own queue of work to ensure timely delivery on all cases as per SLA

Understands process steps and guidance and processes case as per process guidelines and checklist

Escalates delays and queries appropriately after due investigation

Identifies gaps and anomalies in information provided to ensure process completeness before submission for client delivery

Ensures quality of data provided by taking end to end responsibility of process delivery

Risk & Compliance:

Ensure adherence to policies & procedures as per organization s standards and laid out SOPs

Ensures operational risks are highlighted on time and escalates the same to proper authorities for corrective action

Adheres to data and information security guidelines ensuring zero DLP

Is aware of and adheres to regional regulations on data management, financial crime, GDPR etc.

What you need to have:

Contributes to team -based approach in managing customer and stakeholder needs or completing projects.

Demonstrates organizational values as it pertains to specific role requirements.

Conveys ideas / information between knowledgeable audience members

Ability to prioritize and handle multiple tasks during peak volume periods

Conveys ideas / information between knowledgeable audience members

Gathers knowledge through on the job training

Graduate

Preferably years of experience in the insurance broking domain

What makes you stand out?

Adaptable communicator

Ability to work in teams

Understanding of MS Office

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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