Outlet Incharge

The Outlet Incharge is responsible for the smooth day-to-day operations of the outlet, ensuring excellent customer service, quality food, proper team management, and adherence to company standards. The role involves supervising staff, managing inventory, coordinating with delivery partners, and achieving sales targets.

Key Responsibilities:

• Oversee overall operations of the outlet (dine-in, delivery, takeaway).
• Ensure consistent food quality, hygiene, and service standards.
• Handle daily staff management duty roster, attendance, training, and motivation.
• Coordinate with delivery platforms (Zomato, Swiggy, etc.) to maintain strong performance and ratings.
• Manage billing, cash handling, and daily sales reports.
• Monitor stock levels, place requisitions, and minimize wastage.
• Address and resolve customer queries or complaints promptly.
• Maintain proper upkeep of outlet equipment and facilities.
• Implement promotional campaigns and upselling strategies.
• Ensure compliance with food safety, health, and company policies.
• Report outlet performance and operational issues to Area Manager/Operations Head.

Skills & Requirements:

• Strong leadership and team management skills.
• Good knowledge of F&B outlet operations (QSR/casual dining preferred).
• Hands-on experience with delivery platforms (Zomato, Swiggy, etc.).
• Excellent communication and customer handling skills.
• Knowledge of basic accounting/cashiering.
• Ability to multitask and work in a fast-paced environment.

Qualification & Experience:

• Graduate / Diploma in Hotel Management, Business, or equivalent.
• 2–4 years of experience in F&B outlet management / supervisory role.
• Experience in QSR (Quick Service Restaurants) or multi-cuisine outlets preferred.