Oracle Cloud Technical Lead

The Role

We are looking for a highly skilled and motivated
Oracle Cloud Technical Lead
to join our expanding
Managed Services team in India
. This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.

You will lead a technical team, manage performance and development, and play a hands-on role in delivering Oracle Cloud solutions across a variety of support and enhancement activities. Experience with
Oracle Redwood
and
Visual Builder Cloud Service (VBCS)
is essential, alongside a solid foundation in broader Oracle Cloud technical components.

You will:

• Lead and manage
  a team of Technical support consultants based in India, including recruitment, onboarding, and line management responsibilities.
• Work hands-on
  as a senior Oracle Cloud Technical support consultant, actively triaging, diagnosing, and resolving client issues.
• Partner closely with the
  UK ERP support lead
  to build a cohesive, cross-regional support function and align on processes and priorities.
• Lead and execute technical design, development, testing, and support of Oracle Cloud applications
• Deliver technical components including BI Publisher Reports, HCM Extracts, Approval Workflows, Fast Formulas, Oracle Integration Cloud (OIC) interfaces, and Fusion Analytics Warehouse (FAW)
• Design and develop solutions using
  Oracle Redwood UX
  and
  VBCS
• Conduct technical workshops, support requirements gathering, and map business processes
• Maintain clear and accurate documentation of troubleshooting steps and contribute to the improvement of support materials and internal knowledge base.
• Deliver and coordinate
  training sessions
  to support the development of less experienced team members.
• Supervise and contribute to
  quarterly system updates
  , including testing and deployment activities.
• Build and maintain strong
  client relationships
  , ensuring a high level of satisfaction through timely and effective support.
• Provide
  strategic input
  into the development of scalable, high-performing support models.
• Act as a
  key liaison
  between the India and UK teams to ensure seamless collaboration and knowledge sharing.

Person Specification(Essential):

• Excellent communication skills in English
  , both written and verbal, with the ability to engage effectively with clients and colleagues at all levels
• Ethical Conduct
  : Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
• Communication Skills:
  Ability to communicate clearly and client facing consultancy skills
• Teamwork:
  Collaboration with cross-functional teams, including stakeholders
• Customer Service Orientation:
  Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders
• Continuous Learning:
  Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth
• Consulting skills:
  Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management

Qualifications:

• Minimum of
  5 years of experience
  in Oracle Cloud implementations or Managed Service operations, with a focus on leading or overseeing technical delivery.
• Extensive Knowledge on underlying database structure for ERP/HCM Oracle Cloud
• Extensively worked on BI Publisher reports, Migration and Workflow components
• Excellent Communication skills (written and oral) with good attention to detail
• Strong leadership skills and a dedication to achieving business outcomes and project deadlines.
• Ability to quickly grasp new concepts, incorporate innovations, and stay up to date with industry and business directions.
• Proven experience in a customer facing role
• Team player with demonstrable ownership of issues and ability to escalate when necessary
• Ability to operate successfully in a multi-tasked environment, with periods of pressure
• Flexibility when it comes to supporting innovative technologies
• Familiarity and understanding of rapid deployment methodologies

Skills and Experience (Desirable):

• Broader
  Oracle Application experience
  , including other HCM or ERP modules
• Experience working in a
  multi-regional or global support model
• Previous involvement in
  client onboarding or managed services transition
  projects