Business Travel Consultant II

6 hours ago

Delhi, Delhi, India Navan Full time ₹ 12,00,000 - ₹ 24,00,000 per year

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission

As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users' travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development 

What You'll Do:

  • Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email. 
  • Maintain extensive supplier, destination and system knowledge. 
  • Make quick and accurate analyses of customer needs, persona and level of urgency.
  • Provide accurate information for hotel, flight, car and rail bookings, as required
  • Support users with self-service of the Navan platform and app where possible.
  • Respond to customers within SLA expectations and requirements.  
  • Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.  
  • Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
  • Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
  • Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. 
  • Adhere to attendance policy and complete all assigned training. 
  • Meet individual performance metrics in support of the organization and company business objectives. 

What We're Looking For:

  • 4+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
  • 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
  • IATA accreditation (WWAFT/WAII/BA2)
  • Customer Service experience within a contact center or customer facing role.
  • Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. 
  • Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
  • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
  • An empathetic disposition with the ability to maintain a professional attitude at all times
  • An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. 
  • A skilled communicator with excellent verbal and written communication
  • A team player who thrives in collaborating, giving and receiving feedback and lifting others up
  • An interest in travel with a basic understanding of world geography

  • Travel Consultant

    2 weeks ago

    Delhi, Delhi, India Eaze My Travel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Opportunity: Travel Consultant – Eaze My TravelEaze My Travel is seeking an experienced Travel Consultant to join our professional team. The ideal candidate will have a strong background in designing and managing international travel packages, with a proven track record in the travel industry.Position: Travel ConsultantLocation: PitampuraExperience...

  • Travel Consultant

    3 weeks ago

    New Delhi, Delhi, India, Delhi Travel Dimension Full time

    Company DescriptionTravel Dimension is a travel startup specializing in customized B2C tour packages, with very good market experience in the past.Role DescriptionThis is a full-time role for a Travel Consultant, for candidates from Delhi/NCR or nearby area, to work in a Hybrid mode.Job Responsibilities:Creating customized itineraries as per above...

  • Travel Consultant – Domestic

    4 days ago

    Delhi, Delhi, India Travel Wanderfuly Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Travel Consultant Domestic & International Packages (Sales & Operations)Plan & manage domestic/international holiday packages1-3 yrs exp. in travel sales/ops with reputed agency Required Candidate profileStrong destination & itinerary knowledge Excellent communication & negotiation skills Passion for travel & customer service

  • Sales Travel Consultant

    7 hours ago

    Delhi, Delhi, India Business Class Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Title: Air Travel ConsultantLocation: GurgaonAbout Us: Business Class is a global travel product company based in the UnitedStates. We specialize in the sale of business and premium class air tickets, offeringthe best prices and service for your flights.We are currently seeking experienced Air Travel Consultants to join our team. Yourrole will involve...

  • Travel Sales Consultant

    2 days ago

    Delhi, Delhi, India Travel Empire Holidays Private Limited Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Title: Travel Sales Consultant – Holiday PackagesExperience: 2- 5 yearsLocation: Sector 51, GurgaonIndustry: Holiday & Vacation PlanningWe are conductingonly face-to-face interviews, kindly consider this before applyingApply: Share resume over or Preference: Immediate Joiners| 7 Days or Serving Notice Period|Job Summary:We are seeking a motivated...

  • Travel Consultant

    6 days ago

    Delhi, Delhi, India Travel Ginie Tours Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:Maximize revenue through upselling & cross-selling techniquesCollaborate with suppliers to negotiate rates & termsManage travel bookings from start to finish

  • Travel Consultant

    1 week ago

    Delhi, Delhi, India Ace Flights Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Ace Flights, we are a dynamic and passionate team committed to providing exceptional flight and holiday packages to our customers. Based in the UK, we have been delivering outstanding travel experiences for over two years, earning a reputation as a trusted and licensed company. Our goal is to make travel easier, more affordable, and...

  • Travel Consultant

    13 hours ago

    Delhi, Delhi, India BudgetTicket in Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    BudgetTicket is a trusted online travel agency in India, established in 2019 by Trackbudget Tours and Travels Pvt. We cater to all tour and travel requirements globally and strive to offer great service and the best deals to our customers through our website, With a history of offline operations since 2008 and IATA authorization, we continue to venture into...

  • Travel Consultant

    1 week ago

    Delhi, Delhi, India Chalo Ghoomne Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionChalo Ghoomne, through our division Trip Factory, covers all aspects of domestic and international travel with an extensive network of affiliates, service partners, and tour agents across the best destinations worldwide. Our partners and affiliates, acting as our representatives, play a crucial role in our business by providing an...

  • Domestic Holiday Sales Consultant

    4 days ago

    Delhi, Delhi, India SOTC Travel Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSOTC Travel Limited, a step-down subsidiary of Fairfax Financial Holdings through its Indian listed subsidiary Thomas Cook (India) Limited, is a leading omnichannel travel and tourism company active in Leisure Travel, Incentive Travel, and Business Travel. Established in 1949, SOTC Travel has been guiding millions of travelers across...