Senior Data Analyst

9 hours ago

Gurgaon, Haryana, India Zykrr — The CX Monetization Company Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Senior Data Analyst – Insights & Experience

Location:
Gurgaon

Department:
Insights & Experience

Reporting To:
Manager – Data & Insights

Role Overview

Zykrr is seeking a detail-oriented, customer-centric Senior Data Analyst to join our Insights & Experience team. This role focuses on transforming quantitative and qualitative survey data into actionable recommendations that drive measurable improvements in customer experience. The ideal candidate brings deep expertise in VoC/CX analytics, strong storytelling abilities, and hands-on experience with survey design, dashboard configuration, and implementation of CX programs on digital platforms.

Key Responsibilities


• Analyze structured and unstructured survey data to identify trends, sentiment, and key customer pain points.


• Review verbatim responses and derive themes through both manual and automated analytical methods.


• Design, deploy, and manage surveys across CX programs, ensuring research rigor and data quality.


• Support VoC and CX initiatives by building cross-tabs, dashboards, and automated analytics workflows on the
Zykrr platform
.


• Develop and deliver compelling PowerPoint insights presentations with clear strategic recommendations.


• Present insights to clients and internal leadership in a consultative and persuasive manner.


• Collaborate with Marketing, Product, CX, and Customer Success teams to translate insights into business narratives.


• Uphold strong data governance standards through thorough cleaning, validation, and quality control processes.


• Apply statistical techniques such as regression, segmentation, or factor analysis to elevate insights.


• Continuously explore innovation in tools, frameworks, and CX measurement methodologies.

Key Skills


• Bachelor's or Master's degree in Statistics, Economics, Market Research, Business Analytics, Psychology, or related fields.


• 7+ years of experience in Quantitative Research, Customer Insights, VoC, or CX analytics.


• Proficiency in survey and feedback systems (e.g., Zykrr platform, Qualtrics, Medallia, SurveyMonkey).


• Strong PowerPoint and presentation skills, with a track record of executive-level storytelling.


• Advanced Excel/Google Sheets capabilities for data analysis and tabulation.


• Familiarity with open-end analysis, sentiment tagging, and experience text analytics methods.


• Basic knowledge of SPSS / R / Python for statistical modeling preferred.


• High attention to detail, accountability, and commitment to data accuracy.

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