Customer Support Executive-Female

2 days ago


Vadodara, Gujarat, India Aarya softex LLP. Full time

Job description:

Provide technical support to customers via email, chat, and calls

Understand customer issues and troubleshoot software/product-related problems

Assist customers with product setup, configuration, and usage

Log, track, and follow up on support tickets until resolution

Coordinate with development and QA teams for complex technical issues

Maintain documentation, FAQs, and knowledge base articles

Ensure adherence to SLA and response timelines

Provide product demos or walkthroughs when required

Collect customer feedback and share insights with internal teams

Job Types: Full-time, Fresher

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person



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