Optometrist -Gujart & MPCG

3 days ago


Bhopal, Madhya Pradesh, India Lenskart Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role: Optometrist

Position Summary: The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality.

Reporting Relationship: Would be directly reporting to Store Manager

Key Responsibilities:

Commitment to Customer Satisfaction

• Always putting the customers needs first.

• Conducting competent and knowledgeable eye test.

• Greeting customers immediately when they enter store. Shows urgency in providing service to

customers and satisfying their needs friendly and high customers' service oriented eye test.

• Building a strong relationship with customers by engaging the customers by explaining the Eye

Exam Process.

• Exploring the underlying reasons for recurring customer problems and also going the extra mile to

find the solutions.

• Anticipating the problems before they occur and having a plan of action for them at store level

Eye Test Quality Assurance and Sales

• Examine eyes, using observation, and instruments, to determine visual acuity and perception,

focus and coordination

• Responsible for converting the prospective customers into actual customers.

• Ensure all customers receive accurate diagnosis and appropriate recommendations.

• Effective communication with all retail associates to ensure seamless customer experience

Inventory Management

• Having the basic understanding of the POS system to ensure transactions are properly and

effectively processed

• Working very closely with various departments in the organization till the product reaches the

customer

• Approaching customers and keeping the store neatly stacked to avoid shrinkage

Security & Hygiene

• Ensuring the store and the inventory is neat and clean at all times

• Maintaining the necessary safety measures in ensuring the safety of the store and customers

• Employees at store level, engaging in the customer experience need to be properly groomed and

presentable to the customer. Uniforms need to be neat and clean and pressed.

Competencies & Educational Qualifications: -

Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant

experience in the industry.

Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.

People Management: Ability to lead, manage & develop large teams in a fast paced environment.

Passion for Results: High degree of commitment with bias for execution excellence.

Customer Focus: Ability to design processes, systems & create an environment for enabling customer

delight.

Superior analytical, evaluative, and problem--solving abilities.