Optometrist -Gujart & MPCG
3 days ago
Role: Optometrist
Position Summary: The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality.
Reporting Relationship: Would be directly reporting to Store Manager
Key Responsibilities:
Commitment to Customer Satisfaction
• Always putting the customers needs first.
• Conducting competent and knowledgeable eye test.
• Greeting customers immediately when they enter store. Shows urgency in providing service to
customers and satisfying their needs friendly and high customers' service oriented eye test.
• Building a strong relationship with customers by engaging the customers by explaining the Eye
Exam Process.
• Exploring the underlying reasons for recurring customer problems and also going the extra mile to
find the solutions.
• Anticipating the problems before they occur and having a plan of action for them at store level
Eye Test Quality Assurance and Sales
• Examine eyes, using observation, and instruments, to determine visual acuity and perception,
focus and coordination
• Responsible for converting the prospective customers into actual customers.
• Ensure all customers receive accurate diagnosis and appropriate recommendations.
• Effective communication with all retail associates to ensure seamless customer experience
Inventory Management
• Having the basic understanding of the POS system to ensure transactions are properly and
effectively processed
• Working very closely with various departments in the organization till the product reaches the
customer
• Approaching customers and keeping the store neatly stacked to avoid shrinkage
Security & Hygiene
• Ensuring the store and the inventory is neat and clean at all times
• Maintaining the necessary safety measures in ensuring the safety of the store and customers
• Employees at store level, engaging in the customer experience need to be properly groomed and
presentable to the customer. Uniforms need to be neat and clean and pressed.
Competencies & Educational Qualifications: -
Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant
experience in the industry.
Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.
People Management: Ability to lead, manage & develop large teams in a fast paced environment.
Passion for Results: High degree of commitment with bias for execution excellence.
Customer Focus: Ability to design processes, systems & create an environment for enabling customer
delight.
Superior analytical, evaluative, and problem--solving abilities.