Manager Operations

Role & responsibilities

OPERATIONS

• Assisting AGM West in smooth running of day-to-day parking operations for the assigned region.
• Active participation in setting up new car park sites and giving support to existing car parks in the region.
• Directing Car Park Managers/Supervisors operations to ensure that all planned targets are met within agreed budgets and time frames.
• Advice and support to Car park managers/Supervisors and ground staff on all car parking operational issues.
• Support the CPMs and ground staff on all car park operational issues by the means of weekly training / meeting at the office or on site.
• Manage the handling of all customer service inquiries, complaints, incident reports and claims in an efficient and timely manner.
• Manage adherence to all financial transaction policies and procedures (cash management, permanent passes, daily cash banking etc.) and respond to and implement and monitor recommendations made by internal auditor/client.
• In conjunction with AGM West – analyze car park performance in terms of revenue and usage.
• Review and revise the standard operating procedures (SOPs) and agreed client service level agreements (SLA) and ensure it is followed at car park sites.
• Develop, review and revise local operating procedures (LOPs) for all upcoming and existing car parks in the assigned region.
• Maintaining strict adherence to company policy requirements including active participation in the monthly Operation meetings, conduct audits to assess potential risk at sites, management of incidents, claims settlement and conflict management.
• Handling existing clients on one-to-one basis with regards to any requirement or improvement in present car park operations by periodically meeting the clients weekly once (in station) and monthly once (out station).
• Follow up and report on site wise staffing to Human Resources and AGM West on weekly basis.
• Stay available on busy sites on weekends and public holidays and also have client interaction while doing so.
• Complete follow up on timely invoice submission of all the sites in station and out station.
• Complete follow up on the pending payments from the clients every week in station and out station.
• Prepare / arrange / organize the monthly management report of all the sites with the help of CPM/Supervisors every month before 5th day.

Team Work

• Share & seek information relevant to the progress of the ongoing assignment with Operations and other team members.
• Assist the AGM – West in report generation and follow up on submitted billing invoices.
• Working on achieving required SLA benchmarks as agreed by the Client and Company.
• Share Operations activity and explore any opportunities to improve the day-to-day workings at car park sites with Operations team.
• Quality Management
• Preparation of PPT's and MMR reports for presentation to Management and other stake holders.
• Ensure proper Liasoning and coordination with local operations team and clients for smooth functioning at sites.
• Providing information on competitor activity related to Parking operations and IT and Equipment sales.
• Client Interface
• Conducting regular interactions with clients to discuss the parking operations at site.
• Regular and strong follow-up with clients for payment follow ups.
• Client relationship

Preferred candidate profile

• Knowledge of preparing and presenting reports.

• Candidates with experience in consumer durable or Telecom (Post-paid) industry, Quick Service Restaurants or Real Estate industry, Parking Operations, Hospitality

• Minimum of 12-15 years' experience in a similar Regional leadership level position with a successful track record of achieving results

• Graduate and a full time MBA