
Manager
2 weeks ago
Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
KYC team ensures an environment where particular client is complying with the CDD (Client Due Diligence)guidelines. They perform the checks on the population managed by On-boarding teams globally and are responsible to have most updated documentation / information updated for clients maintaining relationship with Bank of America.
Job Description*
"The purpose of the job is to manage the unit of KYC Refresh as the subject matter expert. Besides production, manage the day to day escalations/operations, data and challenges. To ensure compliance with business & enterprise level polices & guidelines. Thereby identify associate coaching, training and procedure needs.
• Adherence to the SLA's – productivity, turn-around-time, and accuracy
• Engage in improving processes through reengineering, system checks, process automation
• Interact with client on transactional issues
• Develop & implement Forecasting & Staffing Model
• Review daily key operational variables
• Develop back up and contingency plans
• Provide subject matter expertise on processes
• Update Manager on process performance and critical people issues
• Identify potential people issues amongst the team & resolve the same on a proactive basis
• Provide process problem resolution assistance to teams via calendarized one on one's and coaching
• Provide coaching and feedback to team members
• Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Perform miscellaneous duties as assigned by management
• Performance Management of the team
• Handle all logistics related issues: roster management, shift rotations
• Responsible for managing appraisal cycles, leave management, attendance, retention management and other day-to-day administrative jobs"
Responsibilities*
"
• Lead a team of GBAM KYC Refresh
• Work as an subject matter expert/IC for GBAM KYC Refresh
• Handle business level escalations and manage business/product stakeholders
• Must have good personal computing, on-line research and analytical ability.
• Must be detail oriented, an independent thinker, and able to handle multiple stakeholders requiring multi-tasking skills.
• Must have excellent written and verbal communication skills and be able to coordinate communications with partners providing comprehensive, clear and concise factual information & collaborate with stakeholders
• Attention to detail and accuracy is absolutely critical on task in hand and risk mitigation process.
• Must possess critical thinking & problem solving skills and being able to evaluate information and make judgments about the value and relevancy of information, drawing conclusions from data gathered as part of investigation and review process to aid the line of business in critical decision making process "
Requirements*
Education*
Graduate
Certifications If Any
Experience Range*
8 years
Foundational skills*
Familiarity with Global Banking and market products an advantage
Understanding of EDD & CDD/CIP
Good Communication Skills
Desired skills:
People Management Experience
Work Timings*
1:30 PM to 10:30 PM
Job Location*
Mumbai
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