PowerCurve (PCC) Platform Support Analyst

6 days ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 6,00,000 - ₹ 18,00,000 per year

About The Role

JD for PowerCurve (PCC) Platform Support Analyst

Responsibilities:- Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance.
- Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3.
- Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures.
- Manage ingestion of Credit Providers and ComputerShare return files and outbound files.
- Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications.
- Support PROD, UAT and SIT environments including access issues and database permissions.
- Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays.
- Ensure accurate collections communications and hardship arrangement processing.
- Collaborate with IT and business teams to align PCC functionality with operational needs.
- Engage in ITIL Incident, Problem, and Release Management processes.
- Document support procedures and maintain production support documentation.
- Provide L2/L3 support and escalate to Experian vendor when necessary.
- Manage releases and deployment into customer environments.
- Functional knowledge of Debt management (collections and recoveries) systems.
- Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.).
- Primary Skills PowerCurve (PCC) Platform Support Analyst Responsibilities:
- Manage and support the PowerCurve Collections (PCC) platform ensuring high availability and performance.
- Monitor and resolve batch processing failures including SOD1, SOD2, and SOD3.
- Handle encryption and decryption issues including PGP key expiry and downstream system encryption failures.
- Manage ingestion of Credit Providers and ComputerShare return files and outbound files.
- Resolve issues related to incorrect customer communications such as erroneous arrears SMS notifications.
- Support PROD, UAT and SIT environments including access issues and database permissions.
- Resolve metadata and datawarehouse integration generation issues including checksum errors and data delays.
- Ensure accurate collections communications and hardship arrangement processing.
- Collaborate with IT and business teams to align PCC functionality with operational needs.
- Engage in ITIL Incident, Problem, and Release Management processes.
- Document support procedures and maintain production support documentation.
- Provide L2/L3 support and escalate to Experian vendor when necessary.
- Manage releases and deployment into customer environments.
- Functional knowledge of Debt management (collections and recoveries) systems.
- Understanding of Collection workflow queues containing details of customers operating outside lending arrangements (over limit, in arrears, etc.).
- Skill set:
- At least 5 years' experience in a similar role within the Banking / Finance industry.
- Proficiency in managing PowerCurve Collections (PCC) platform.
- Strong understanding of batch processing, encryption, and file ingestion workflows.
- Experience with ServiceNow ITIL standards and structured support environments.
- Excellent troubleshooting and problem-solving skills.
- Python application and SQL database management experience.
- PowerCurve (PCC) platform encryption/decryption, Azure portal, and log analysis.
- Proficient in Python, Oracle, MySQL.
- Strong background in incident, change, and problem management within banking and financial applications.

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