Training Analyst

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next. 

As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.

In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers' IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success.

You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection.

But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth – where every challenge is an opportunity and innovation knows no bounds.

Responsibilities:

• Report to the Training Lead and support the execution of the overall OCM training strategy.

• Collaborate with the OCM team and subject matter experts to understand training needs arising from organizational changes and transformation initiatives.

• Analyze target audiences and their learning requirements to inform the design of effective training solutions.

• Design and develop engaging training materials, including instructor-led presentations, job aids, quick reference guides, and other supporting documentation.

• Develop online courseware using e-learning development tools such as Adobe Captivate, Articulate Storyline, Rise, and others.

• Assist in the management and administration of the Learning Management System (LMS), including course uploads, user management, and reporting.

• Contribute to the development of training plans and schedules.

• Coordinate logistics for training sessions, including scheduling, communication, and resource allocation.

• Support the delivery of training sessions, potentially including virtual and in-person facilitation under the guidance of the Training Lead.

• Gather feedback on training effectiveness and contribute to the continuous improvement of training materials and delivery methods.

• Maintain training documentation and ensure materials are up-to-date and accessible.

• Assist in the development of communication plans related to training initiatives.

• Contribute to the development of metrics and reports to track training participation and impact.

• Stay informed about best practices in training design, development, and delivery.

Your Future at Kyndryl
As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.

• 3-5 years of experience in a training development or instructional design role.

• Experience in designing and developing training materials for various delivery methods (instructor-led, virtual, self-paced).

• Familiarity with instructional design principles and adult learning theories.

• Demonstrated proficiency with at least one online training development tool (e.g., Adobe Captivate, Articulate Storyline, Rise).

• Experience with Learning Management Systems (LMS) administration and functionality.

• Strong written and verbal communication skills.

• Excellent organizational and time management skills.

• Ability to work collaboratively in a team environment.   

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).   

• Strong attention to detail and accuracy.

Preferred Technical and Professional Experience

• Certification in training and development (e.g., CPTD, ATD).

• Experience with video editing and multimedia development.

• Knowledge of change management principles.

• Experience in a consulting environment.

• Familiarity with project management basics.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.