Manager, Site Reliability Engineering

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

Veeam is expanding its global Site Reliability Engineering (SRE) organization to support the Veeam Data Cloud. As an SRE Manager, you will report to our Global Director of SRE and will build and lead a high-performing team that partners with product, platform, and security engineering to make our systems reliable, scalable, and observable from the ground up. You'll collaborate with peer engineering leaders to embed reliability into service roadmaps, and you'll represent your team in global SRE planning and delivery of cross-cutting reliability initiatives across all VDC services.

You'll drive adoption of SRE principles (SLIs/SLOs/error budgets, toil reduction, blameless learning) and operate a healthy, daytime follow-the-sun on-call model in partnership with our other regions. You will lead your team to make code contributions leading to improvements in the overall operability, reliability, resilience, and security of the codebase(s) we support.

What You'll Do

People & Team Leadership

• Hire, onboard, and grow your SRE team; coach career development and performance.
• Foster a psychologically safe, blameless culture that favors learning over blame and emphasizes engineering over firefighting.
• Ensure a sustainable operational coverage; monitor on-call health and workload.
• Track and cap toil so engineers spend the majority of time on project work that reduces future toil.

Reliability Strategy & Governance

• Establish and operationalize SLIs/SLOs and error budgets with service owners; run reliability reviews and hold teams accountable to outcomes.
• Define reliability standards, runbooks, readiness checklists, and alerting patterns (including SLO-based alerting).
• Partner with product/EMs to align reliability work with service goals and customer experience, not as a gate but as an enabler

Operations & Incident Excellence

• Ensure incident response readiness; lead/coordinate major incidents; drive fast, high-quality postmortems and systemic fixes.
• Measure MTTR, change failure rate, SLO posture, and repeat-incident reduction; publish learning broadly.
• Engineering & Automation
• Lead software-first reliability investments: observability, deployment safety (canary/blue-green), resilience testing/chaos, and self-service guardrails.
• Drive platform improvements (IaC, CI/CD, Kubernetes) and internal tools that scale operations and improve developer experience.

What You'll Bring

Required

• 7+ years in Software, Platform, and/or Reliability Engineering with 2+ years managing engineers.
• Demonstrable experience leading engineering teams to predictably deliver outcomes
• Experience leading cross-functional initiatives collaboratively with peers through influence.
• Experience with public cloud (Azure preferred), Kubernetes, IaC (Terraform, Pulumi), CI/CD (Github Actions, ArgoCD, Azure DevOps), and observability (OpenTelemetry, Elastic, Datadog, Prometheus, Grafana).
• Coding background with experience improving service reliability.
• Hands-on incident management and postmortem practice; excellent cross-geo communication.
• Willingness to participate in an on-call rotation (typically during daytime hours, including weekends/holidays)

Preferred

• Demonstrated success leading SLO/error-budget adoption and reliability programs for cloud services.
• Experience operating a multi-region, follow-the-sun on-call model.
• Background in chaos/resilience/performance testing and release validation.
• Track record building or scaling SRE teams and influencing org-wide standards.
• Familiarity with compliance frameworks common to SaaS.

What You'll Get 

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
  
  #LI-IU

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

---