Senior Process Associate

21 hours ago


Gurgaon, Haryana, India Entra Solutions Pvt. Ltd. (A BSI Financial Services Company) Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Job Description
Job Title: Customer Service Associate/Sr. Associate – US Mortgage (Email & Chat Support)
Job Summary
We are seeking a Back Office Customer Service Associate who will manage borrower inquiries via email and chat for our U.S. mortgage servicing processes. The role requires strong written communication skills, attention to detail, and a solid understanding of mortgage servicing regulations. The associate will handle queries related to loan payments, escrow, payoff, and general account servicing while ensuring compliance with RESPA, TILA, and CFPB guidelines.

Key Responsibilities

  • Respond to borrower queries through email and chat in a timely and professional manner.
  • Handle inquiries related to loan payments, escrow analysis, property taxes, insurance, payoff quotes, and statements.
  • Research and resolve borrower concerns by collaborating with internal teams and updating systems.
  • Provide accurate and compliant information in line with investor guidelines (Fannie Mae, Freddie Mac, FHA, VA).
  • Document all borrower interactions in servicing systems (e.g., Black Knight, FiServ, TEMPO or similar).
  • Maintain compliance with US mortgage regulations, data security policies, and company SOPs.
  • Meet service level agreements (SLA) for response time and accuracy.

Required Skills & Qualifications
Technical Skills

  • Proficiency with mortgage servicing systems (Black Knight, FiServ, TEMPO or similar).
  • Strong knowledge of Microsoft Office (Word, Excel, Outlook).
  • Familiarity with CRM/ticketing tools (JIRA preferred).

Mortgage Knowledge

  • Clear understanding of the loan life cycle: Origination, Servicing, Escrow, Payoff, Default.
  • Knowledge of RESPA, TILA, TRID, and CFPB regulations.
  • Experience handling escrow analysis, payoff quotes, and loan payment processing.

Core Skills

  • Excellent written communication skills with a professional tone.
  • Strong analytical and problem-solving skills.
  • High attention to detail and accuracy.
  • Ability to handle multiple cases and prioritize tasks under deadlines.

Behavioral Skills

  • Customer-focused approach with empathy and patience.
  • Ability to adapt to US time zone shifts and dynamic work environments.
  • Team player with strong interpersonal skills.

Experience
2–3 years
of experience in mortgage servicing back-office operations or email/chat customer support.

About BSI Financial
Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing

companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S

EEO Statement
We are an equal employment opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: India City: Gurugram ,Haryana Company Website: Job Function: Management Company Industry/

Sector: Financial Services

What We Offer

About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Similar Jobs

Procurement Consultants With Expertise In CAPEX Sourcing In Asset Intensive Industry Exp In Consulting UAE

Talentmate

Senior Software Engineer

Talentmate

lead data analyst

Talentmate

Patent Search Analyst

Talentmate

Patent Search Analyst

Talentmate

IT Sales

Talentmate

Disclaimer: is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us



  • Gurgaon, Haryana, India Entra Solutions Pvt. Ltd. (A BSI Financial Services Company) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Customer Service Associate/Sr. Associate – US Mortgage (Email & Chat Support)Job SummaryWe are seeking a Back Office Customer Service Associate who will manage borrower inquiries via email and chat for our U.S. mortgage servicing processes. The role requires strong written communication skills, attention to detail, and a solid understanding of...


  • Gurgaon, Haryana, India Senior Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionSenior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive prices.Senior...

  • Process Associate

    3 days ago


    Gurgaon, Haryana, India ARS Process Solutions And Consultants Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Classify medical data.Verify data accuracy.Create and manage spreadsheets.Maintain up-to-date ,error-free records.Communicate effectively.Rotational Shits - 5 Working DaysEnsure confidentiality and strictly adhere to data protection policies.

  • Process Associate

    3 days ago


    Gurgaon, Haryana, India ARS Process Solutions And Consultants Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Graduation Mandatory 5 days working Sat–Sun Fixed Off Minimum 1 Year Experience Strong Communication SkillsMedical Data & Documentation Rotational Shifts (Night Included)Cab (Night) & Meals (Both Shifts)

  • Process Associate

    6 days ago


    Gurgaon, Haryana, India Genpact Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Process Associate, Wealth ManagementProcess Associate, Wealth Management-INS Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced...


  • Gurgaon, Haryana, India BSI Financial Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title/Designation – Sr. Process associate- Collateral Management (US Mortgage)Exp- 2-3 years' experience in US MortgageShift- 4 PM to 1AM (5 days working)Education- GraduateLocation –GurgaonSPA- Collateral Management The Collateral Management Specialist ensures accurate management and documentation of mortgage loans and mortgage-backed securities....

  • Senior Associate

    22 hours ago


    Gurgaon, Haryana, India Genpact Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Senior Associate - FraudsSenior Associate - Frauds-BFS Ready to shape the future of work? At Genpact, we don't just adapt to change, we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help...

  • Senior Associate

    3 days ago


    Gurgaon, Haryana, India Wns Global Service PrivateLimited Full time ₹ 6,30,000 - ₹ 8,40,000 per year

    Company DescriptionWns Global Network Services Limited is a consumer services company based in Gurgaon, Haryana, India. The company focuses on delivering high-quality services to consumers and clients.Role DescriptionThis is a full-time on-site role for a Senior Associate at Wns Global Network Services Limited in Gurugram. The Senior Associate will be...

  • Senior Associate

    21 hours ago


    Gurgaon, Haryana, India Pulsar Knowledge Centre Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About PKC AdvisoryPKC Advisory offers a wide range of business advisory services to a large number of clients in the GCC and wider MENA region. We are the partner of choice to many of our clients delivering a sustainable value proposition through our strong multi-disciplinary team, wide spectrum of expertise, flexible engagement model placing Client First,...

  • Process Associate

    4 weeks ago


    Gurgaon, Haryana, India GENPACT Full time

    Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we...