Client Account Manager

1 week ago

Bengaluru, Karnataka, India Buzznation - Experience Marketing Full time

Company Description

Buzznation is a leading global experiential events company specializing in creating mind-blowing events and exhibition stands. With over 10 years of experience in event management and cutting-edge technology, we excel in creating immersive and interactive environments that enhance engagement and recall value. Our creative approach makes our clients' challenges our top priority, and we continually innovate with fresh ideas to drive real growth.

Role Description

This is a contract hybrid role for a Client Account Manager - Events. The role is based in Bangalore. The Client Account Manager will handle day-to-day client interactions, oversee event planning and execution, manage budgets, and coordinate with internal teams and vendors. The role includes developing and maintaining client relationships, ensuring client needs are met, and delivering exceptional event experiences.

The Account Manager will be responsible for managing client relationships from post-sales through to the successful execution of events. This role involves coordinating with internal teams, ensuring client satisfaction, and delivering high-quality event experiences.

  • Key Responsibilities:Client Relationship Management:
  • Serve as the primary point of contact for clients post-sale.
  • Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.

  • Conduct regular check-ins and status updates with clients throughout the event planning process.

  • Project Coordination:

  • Collaborate with internal teams (design, logistics, marketing, etc.) to ensure all aspects of the events are executed seamlessly.
  • Develop detailed project timelines and budgets, ensuring adherence to deadlines and financial constraints.
  • Facilitate communication between clients and internal teams to streamline the execution process.
  • Event Execution:
  • Oversee the on-site management of events, ensuring all logistics are handled smoothly.
  • Address any issues or challenges that arise during the execution phase promptly and effectively.

  • Ensure all event components align with client expectations and brand standards.

  • Reporting and Feedback:

  • Prepare post-event reports, including client feedback and performance metrics.
  • Conduct post-event evaluations with clients to gather insights and identify areas for improvement.

  • Utilize feedback to enhance future event planning and execution processes.

  • Sales Support:

  • Assist the sales team in identifying upsell opportunities and expanding existing accounts.

  • Participate in pre-sales meetings as needed to provide insights into client needs and expectations.

  • Industry Knowledge:

  • Stay updated on industry trends, best practices, and emerging technologies to provide innovative solutions to clients.

  • Attend industry events and networking opportunities to build relationships and enhance industry knowledge.

  • Qualifications:

  • Bachelor's degree in Business, Event Management, or a related field.
  • 5-10 years of experience in account management, must be in the event industry.
  • Strong project management skills with the ability to handle multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in event management software and tools.

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