Director Operation

5 days ago

Kanpur, Uttar Pradesh, India Delhivery Full time ₹ 15,00,000 - ₹ 20,00,000 per year
  • Accountable for achieving service level, cost, quality and employee morale within his/her AOR.
  • Ensuring & Developing SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions.
  • Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities.
  • Facilitate communication and coordination with different teams such as commercial, security & fleet.
  • Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
  • Monitoring employees safety and security parameters across region and ensures no unlawful activity occurs.
  • Ensuring the pipeline and succession plan for the team for SMs and below is in place.
  • To assess the capability gaps of the team and to build/execute a plan to close the gaps.
  • Formulating a contingency plan for his/her respective AOR.
  • Plan & execute facility relocation, expansion, and sorter implementations.
  • Responsible for training, mentoring, coaching of Senior Managers & Managers.
  • Benchmarking with competition regarding First Mile & Middle Mile Delivery solutions to bring in innovations and industry best practices to Delhivery.
  • HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

Person Specifications- Skillsets/Education

  • Functional Skills – Operations Management, Data Analysis, Change Management, Stakeholder Management
  • Experience years of relevant experience in Logistics/ Manufacturing industry.
  • Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up (execution)*.
  • Ability to work well in a team environment. Collaborate with internal and external resources in order to gain credibility with senior management.

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