Customer Support Team Lead

5 days ago

Chennai, Tamil Nadu, India Shyaway Full time

Designation:
Team Leader - Customer Care

Experience:
Minimum of 5 years of proven experience in a customer service position

Job Location
: Vanagaram, Chennai

Qualification
Bachelor degree in business administration or relevant field

Responsibilities:

We are looking for an experienced Team Leader in Customer Service to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Team Lead - Customer Service responsibilities include:

Improving customer service experience, create engaged customers and facilitate organic growth

Taking ownership of customers issues and following problems through to resolution

Setting a clear mission and deploying strategies focused towards that mission

Responsibilities

  • Develop service procedures, policies and standards
  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where
  • they can excel through encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Requirements and skills
  • Proven working experience as a Team Lead/SME/Sr Customer care Executive
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English & Hindi
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry's latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Audits customer service procedures and trends and determines system improvements.
  • Enforces company policies and procedures.
  • Determines customer service requirements by maintaining contact with customers and
  • visiting operational environments.
  • Updates job knowledge by participating in educational opportunities, maintaining personal
  • networks, and participating in professional organizations.

Education and Skills

  • Bachelor degree in business administration or relevant field.
  • A minimum of 5 years of proven experience in a customer service position.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • Mandatory – Hindi Speaking

  • Team Lead

    4 days ago

    Chennai, Tamil Nadu, India Amazon Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Team Lead

    4 days ago

    Chennai, Tamil Nadu, India Amazon Full time

    Job Description:At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon is seeking Team Lead for its Transportation team....

  • Team Lead

    4 days ago

    Chennai, Tamil Nadu, India FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Team Lead to join our team in Chennai.We are seeking a dynamic and experienced Team Lead to join our Client Experience division...

  • Team Lead

    4 days ago

    Chennai, Tamil Nadu, India FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Team Lead to join our team in Chennai.We are seeking a dynamic and experienced Team Lead to join our Client Experience division...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India GN Interactive Full time

    Location: Adyar, ChennaiWorking Days: 6 days - Mon to SatTiming: 09:30am to 6:30pmLevel Up Your Career with UsAre you passionate about gaming? Do you love helping others navigate the gaming universe? If you're a customer support wizard with a knack for problem-solving and a love for all things gaming, we want YOU on our teamYour Mission is to be:Roles &...

  • Customer Support Executive

    5 days ago

    Chennai, Tamil Nadu, India Valarr Full time

    Role DescriptionThis is a full-time, on-site role for a Customer Support Executive at our Chennai office. In this role, you will provide exceptional customer service, assist clients with inquiries, address technical issues, and ensure a high level of customer satisfaction. You will be responsible for handling online support, managing customer interactions,...

  • Customer Support Executive

    4 days ago

    Chennai, Tamil Nadu, India Valarr Full time

    Location:Chennai (Work from Office)We are looking for a Customer Support Associate to handle end-to-end customer interactions, resolve queries, and ensure a smooth experience across all communication channels. The ideal candidate will manage escalations, provide timely updates, and maintain a high standard of service while working closely with internal...

  • Customer Support Specialist

    4 days ago

    Chennai, Tamil Nadu, India Deblock Full time

    Deblock is Europe's newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.At Deblock, you'll be joining a high...

  • Channel Team Lead, ATSPL-TN

    4 days ago

    Chennai, Tamil Nadu, India Amazon Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Customer and Sales Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India GN Interactive Full time

    Location: Adyar, ChennaiWorking Days: 6 days - Mon to SatTiming: 09:30am to 6:30pmLevel Up Your Career with UsAre you passionate about gaming? Do you love helping others navigate the gaming universe? If you're a customer support wizard with a knack for problem-solving and a love for all things gaming, we want YOU on our teamYour Mission is to be:Roles &...