PR cum GRE

**Job Description: PR cum GRE**

**Position:** PR cum GRE (Public Relations cum Guest Relations Executive)

**Department:** Restaurant / Guest Relations

**Location:** Peninsula Redpine Hotel, Andheri East, Mumbai

**Reporting To:** **Outlet Manager**

About Us:

**Peninsula Redpine Hotel** is a premium boutique hotel located in Andheri East, Mumbai, known for its exceptional hospitality, elegant ambience, and personalized service. Strategically situated near the Airport Road Metro Station and Mumbai International Airport, the hotel offers modern rooms, excellent dining experiences, and well-designed event spaces. With a focus on comfort, quality, and guest satisfaction, Peninsula Redpine is a preferred choice for business travelers, families, and corporate events in the city.

**Job Summary:**

The PR cum GRE is responsible for creating a warm, welcoming, and engaging environment for all guests visiting the restaurant. This role combines guest relations and public relations responsibilities to ensure high guest satisfaction, promote the outlet's brand image, and enhance overall customer experience.

**Key Responsibilities:**

**Guest Relations:**

* Greet and welcome every guest with a friendly and positive attitude.

* Manage reservations, guest seating, and waiting lists efficiently.

* Ensure VIP and repeat guests receive personalized attention.

* Address guest queries, feedback, and complaints promptly and professionally.

* Coordinate with service staff, kitchen, and bar teams for smooth guest service.

* Ensure table visits, check-backs, and guest follow-ups are done regularly.

**Public Relations & Brand Promotion:**

* Represent the restaurant's brand in a professional and engaging manner.

* Assist in planning, promoting, and supporting outlet events, festivals, and promotions.

* Support the marketing team by facilitating guest feedback videos, testimonials, and social media interactions.

* Build good relationships with guests, influencers, and regular patrons to drive repeat business.

* Encourage guests to share positive reviews on platforms like Google, Zomato, Instagram, etc.

**Communication & Coordination:**

* Update the Outlet Manager on guest concerns, trends, and feedback daily.

* Maintain guest history, preferences, and special notes for personalized service.

* Coordinate with all outlet staff for seamless operations.

* Ensure timely communication between guest and operations team.

**Skills & Requirements:**

* Strong communication skills with a confident and pleasant personality.

* Excellent interpersonal and relationship-building abilities.

* Presentable, energetic, and guest-oriented.

* Ability to manage pressure during peak hours.

* Basic awareness of restaurant operations.

* Social media friendly; ability to interact with guests for content initiatives (preferred).

* Fluency in English and Hindi; additional languages are an advantage.

**Education & Experience:**

* Minimum HSC / Graduation preferred.

* 1–2 years' experience in Guest Relations or PR roles, preferably in restaurants/hotels.

* Freshers with strong communication skills and personality may also apply.

**Working Hours:**

As per restaurant shift schedule.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Provident Fund

Work Location: In person