Jt-Csm

2 days ago

Pune, Maharashtra, India ApTask Full time ₹ 6,00,000 - ₹ 12,00,000 per year

ustomer Success & Onboarding Specialist

Location: Onsite – Kharadi, Pune | Remote for exceptional candidates

Working Hours: 6:30 PM IST – 3:30 AM IST (US EST Timezone)

About Us:

is revolutionizing recruiting with AI Voice Agents. We help recruiters pre-qualify candidates at lightning speed. We're growing fast and looking for someone equally passionate to help new clients succeed.

What You'll Do:

  • Deliver engaging product demos to prospects and clients (SaaS / AI experience preferred)
  • Onboard and train new customers for rapid adoption
  • Act as the bridge between clients and the product/dev team
  • Test and validate all updates before release to clients
  • Collect and relay feedback, issues, and feature requests
  • Drive usage, satisfaction, and retention across our client base

What You Must Have:

  • 2–4 years in customer success, onboarding, or SaaS support
  • Excellent verbal and written English (neutral accent preferred)
  • Willingness to work EST hours (6:30 PM – 3:30 AM IST)
  • Strong presentation, training, and troubleshooting skills
  • Ability to work independently and handle multiple clients

Great to Have:

  • Experience in recruitment or staffing industry
  • Worked with corporate recruiters or staffing agencies
  • Familiarity with CRM, ticketing systems, or QA workflows
  • Previous work with AI, TTS, or voice-based products
  • Comfortable in a fast-paced startup environment

Why Join Us?

  • Early team member in a rapidly growing AI startup
  • Own the customer journey and make a real impact
  • Dynamic team, high ownership, and strong growth path

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