Process Associate

10 hours ago

Coimbatore, Tamil Nadu, India Blackstone Infomatics Full time

Job Description: International Voice Process Associate

Position:
International Voice Process Associate

Department:
Customer Support / BPO Operations

Work Mode:
On-site

Shift:
Night Shift (US process)

Location:
R.S. Puram, Coimbatore.

About the Role:

We are looking for energetic and customer-focused individuals to join our
International Voice Process
team. The role involves handling inbound/outbound calls, providing excellent customer support, resolving queries, and ensuring high levels of customer satisfaction for global clients.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers with professionalism and courtesy.
  • Resolve customer queries, issues, and complaints in a timely and effective manner.
  • Provide accurate information regarding products/services.
  • Document call details, customer interactions, and resolutions in the CRM system.
  • Escalate complex issues to the concerned department when required.
  • Follow communication scripts, company policies, and compliance guidelines.
  • Contribute to team performance goals and maintain a positive work environment.

Required Skills & Qualifications:

  • Education: Any graduate with
    Good Communication
    .
  • Experience: 0–2 years in international voice process / BPO / customer service.
  • Excellent communication skills in English (verbal & written).
  • Strong listening, problem-solving, and customer-handling skills.
  • Ability to work in night shifts.
  • Comfortable with high-volume calling and customer interaction.
  • Basic computer knowledge and ability to navigate multiple systems.

Preferred Qualifications:

  • Previous experience in US/UK/Australian process.
  • Familiarity with CRM tools and call handling systems.
  • Neutral accent or good accent clarity.

Key Competencies:

  • Customer-centric approach
  • Patience and empathy
  • Multi-tasking ability
  • Time management
  • Team player
  • Adaptability to fast-paced environments

How to Apply:

Interested candidates can share their resume at

or contact

for scheduling interviews.

NOTE:

  • No Transportation will be Provided.
  • This role requires mandatory night-shift availability. Candidates must meet company and regulatory requirements for night-shift deployment.
  • Job Type:
    Full-time

Benefits:

  • Paid sick time
  • Paid time off

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