Storage and Backup Engineer V

13 hours ago

Gurgaon, Haryana, India Rackspace Full time ₹ 12,00,000 - ₹ 24,00,000 per year
PRIMARY RESPONSIBILITY:  A Backup & Storage Engineer is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers.    As a Backup & Storage Engineer, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Engineer applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. The Engineer maintains, diagnoses, and administers a customer's environment on various platforms.  Engineer is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer's environment.     The Engineer creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support

KNOWLEDGE/SKILLS/ABILITY:
  • Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers. 
  • Must have experience working in enforced change and risk control environments.
  • Strong attention to detail, interpersonal and time-management skills.
  • Self-motivated; ability to maintain excellence in service with moderate supervision. Strong analytical and problem-solving skills. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support.
  • Strong knowledge in technology troubleshooting methodologies, design, and implementation.
  • Able to resolve problems in an efficient and timely manner. Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion.
  • Expert knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms. Expert knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems
  • Strong working knowledge of Networking, Fiber Channel concepts, and technologies.
  • Hands on experience of a combination within Pure[JG1] , Rubrik, Dell PowerStore / PowerScale, Qumulo and Brocade Fiber Channel Switches required. 
  • Experience in Dell Insight IQ, SyncIQ, Rubrik Security Cloud,
  • Expert knowledge of Storage & Backup methodologies. 
  • Excellent time management [JG2] and organizational skills.
  • Able to work well under pressure and under stressful situations while supporting customers.
  • Ability to provide FANATICAL support.
JOB COMPLEXITY:
  • Accountable in overseeing team achieve/maintain team level KPIs and Queue health.
  • Work on technical tickets, follows pre-defined processes to plan and execute technical change as requested by customers. Responds to queries from customers regarding performance, process and recommendations based on Rackspace best practices.
  • Coach team members on developing necessary technical skills that get results.
  • Builds new storage configurations via software installation, LUN/Volume provisioning for new requests or expansion requests, host zoning and registration, quality control, and ticket consolidation. Decommission storage devices. Performs host un-zoning and de-registration, and server clean up.
  • Experience with provisioning and end-to-end troubleshooting with NAS protocols SMB 2, 3.x., NFS v3, v4.
  • Experience in provisioning and end-to-end troubleshooting with Windows DFS and Active Directory.
  • Performs troubleshooting for host end-to-end connectivity, host-side storage software, and storage component failures.
  • Work remotely with data center engineers for hardware troubleshooting as well as shelf adds, node adds and other peripheral upgrades.
  • Work remotely with Network Security Engineers including performance, troubleshooting and new deployments concerning VLAN, VLAN tagging, trunking, VPN, firewall rules and configurations.
  • Escalates critical component failures to engineers. Answers general configuration questions, audits environments, and performs quality control as part of storage fleet management.  Provides performance statistics reporting, software reporting, and storage reporting to meet requests by customers and Rackspace leaders.
  • Workwith Customers/Account Teams, Vendors to schedule maintenance activities including storage OS upgrades, data migrations and storage hardware upgrades
  • Audits Array and CORE logs, performance, utilization, and validates data accuracy in Rackspace records. Also audits reference tools such as, Wiki, SharePoint, RSS feed, etc.
  • Assists with scheduling and working host-side maintenances including, quality control, HBAs, Re-kicks, LUN expansions and migrations, Cab migrations, and migration cutovers.  Upgrades software, firmware, and drivers, and performs regular system health checks.
  • Makes recommendations for process and procedure improvements.
  • Consistent regular interaction with both internal and external customers as well as account managers and management.
  • Resolve escalated customer issues and manage escalations further to internal support.
  • Primary Block Storage Administrator - Pure Storage Performance monitoring, PowerStore 5000T and 1200T Performance Monitoring, Qumulo, and configuration of all the preceding.
  • SAN Monitor and Configuration - Brocade / Broadcom Storage Area Network Director Switch Fabric Zoning and performance monitoring.
  • Network Attached Storage - Qumulo SMB Performance and Replication monitoring, Isilon / PowerScale Performance & Replication.
  • VMware virtual machine deployment from template or ISO via Python GUI and PowerShell script     using an Excel file for configuration information. Operating System hardening is performed as part of the build.
  • VMware virtual machine build auditing using the same Python GUI and separate PowerShell script
  • Backup administration - Rubrik Daily Failed Jobs and Errors Investigate and resolve.
KEY ACCOUNTABILITIES:
  • To provide the highest level of Storage & Backup Technical support
  • Create and maintain customer loyalty by serving customers above and beyond their expectations.
  • Take ownership of issues until resolution.
  • Responsible for solving customer's technical issues.
  • Support customers primarily via phone and tickets
EXPERIENCE/EDUCATION:
  • Minimum 15 years Storage and Fiber Channel switch experience gained in role with Pure, Cohesity, Dell power store / power scale, Qumulo. experience preferred.  
  • BE/B Tech
  • Must have Storage (Pure, Cohesity, Dell power store / power scale, Qumulo.) related valid certifications.
  • At the hiring manager's discretion, additional relevant experience may substitute for the degree requirements.
  • Health Care Storage and Backup Administration preferred 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Storage Backup Administrator

    2 days ago

    Gurgaon, Haryana, India Impetus Career Consultants Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description : Key Responsibilities : - Administer and support backup infrastructure, ensuring reliable data protection and recovery processes. - Manage and maintain storage environments including EMC Isilon, PowerScale clusters, and other enterprise storage solutions. - Configure, monitor, and troubleshoot storage systems to optimize performance and...

  • Rackspace - Storage and Backup Engineer V - R-22196

    6 days ago

    Gurgaon, Haryana, India rackspace technology Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description : Storage and Backup Engineer V - R-22196 Location: India - GurgaonDepartment: Private Cloud - ProductEmployment Type: Full-Time / RemotePRIMARY RESPONSIBILITY A Backup & Storage Engineer is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace customers. As a Backup &...

  • Storage and Backup Engineer V

    1 week ago

    Gurgaon, Haryana, India Rackspace Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    PRIMARY RESPONSIBILITY: A Backup & Storage Engineer is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers.As a Backup & Storage Engineer, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Engineer applies best...

  • Storage and Backup Engineer V

    6 days ago

    Gurgaon, Haryana, India Rackspace Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    PRIMARY RESPONSIBILITY: A Backup & Storage Engineer is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers As a Backup & Storage Engineer, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Engineer applies best...

  • Storage & Backup Administrator III (Rubric & Cohesity is must)

    11 hours ago

    Gurgaon, Haryana, India Rackspace Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Experience:8–10 Years  Location: Gurgaon  Employment Type: Full-Time  Shift: Rotational    We are seeking a skilled Backup admin to join our global backup operations team. The role involves monitoring, managing, and optimizing backup services and technologies deployed across multiple geographies.  Our backup ecosystem includes:  Technologies:...

  • Rubrik and Cohesity Backup Engineer III-IN

    11 hours ago

    Gurgaon, Haryana, India Rackspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Backup Engineer III-IN (Rubrik & Cohesity) Experience: 9 to 15 Years Location: Gurgaon Employment Type: Full Time Shift: Rotational   Key ResponsibilitiesOperate and maintain the backend infrastructure of numerous backup environments running Cohesity, Commvault, and others.Build new backup environEscalation points for backup client level...

  • Storage Administrator

    1 week ago

    Gurgaon, Haryana, India GSPANN Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Storage AdministratorExperience Required: 8+ YearsLocation: GurgaonJob Summary:We are looking for a skilled Storage Administrator with over 8 years of experience in managing and monitoring enterprise storage systems.The ideal candidate will be responsible for monitoring alerts, reporting storage issues, and should have working knowledge of SAN...

  • Presales Solutions Engineer- Server

    2 days ago

    Gurgaon, Haryana, India Targus Technologies Full time ₹ 8,33,333 - ₹ 25,00,000 per year

    Deep technical knowledge in compute and storage solutions, including virtualization, Collaborate with sales team to Design & propose tailored solutions that meet Customer requirement. Contact No: Email ID: Required Candidate profileServer Solutions Compute Solutions Storage Solutions HPE, Dell EMC, VMware / Hyper-V / Virtualization Backup & DR...

  • Senior Virtualization Engineer

    1 week ago

    Gurgaon, Haryana, India Espire Infolabs Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Manage and maintain virtualization platforms such as VMware vSphere/ESXi, vCenter, Microsoft Hyper-V, Citrix XenServer, or KVM.Oversee capacity planning, performance tuning, and resource optimization of the virtual infrastructure.Integrate virtualization with cloud platforms (e.g., Azure, AWS, or Google Cloud) to support hybrid environments.Lead the...

  • IT Storage Administrator

    2 days ago

    Gurgaon, Haryana, India HELLA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    IT Storage AdministratorLocation Gurugram - Haryana, IndiaFORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and...