Director, Patent Operations

We are looking for a Director Patent Operations to join our IP Search Team in Noida. This is an opportunity to support Fortune 100 companies on various phases in IP Life cycle management. Directs the activities of key technical/functional areas within the Search, Analytics, Prep & Pros (SAPP) teams through lower management and/or high-level professionals. Participates with senior management to establish strategic plans and objectives and translates that strategy into functional plans to drive business results.

About You – Experience, Education, Skills, And Accomplishments

• Bachelor's Degree or equivalent
• 10+ years of relevant experience
• 7+ years of people management experience
• Minimum Six Sigma Green Belt certification.

What will you be doing in this role?

• Builds technically diverse, scalable team structure to support current and future demand to meet business objectives.
• Drives team Key Performance Indicators (KPIs) to meet business expectations and overall organizational goals.
• Manages employee risk by driving team engagement by creating a climate where people feel psychologically safe and motivated to do their best to help the organization achieve its objectives.
• Owns customer satisfaction and manage customer risks through effective management of group hyper care and pro-care lists, working with relevant stakeholders to ensure appropriate measures are being taken to retain or win business.
• Facilitates professional development and training opportunities for the team to ensure appropriate training, upskilling, and career progression.
• Ensures business continuity in in both the Independent Contributor and Management Job Family bands by driving succession planning in teams.
• Drives a culture of continuous improvement within the team to meet organizational goals.
• Actively seeks feedback from teams to ensure we are valuing every voice.
• Proactively monitors 'as-is' state of teams and determines if any changes are necessary for optimal performance.
• Makes sound and timely decisions that keep the business moving forward in a positive direction, knowing when to act independently and when to escalate issues.
• Applies knowledge of SAPP and the marketplace to advance business goals and objectives.
• Builds partnerships and works collaboratively with other teams to meet shared objectives, enlisting a range of stakeholders including the Patent Intelligence Search & Analytics (PISA) Commercial and Sales teams to add value and build consensus.

Management Responsibility

• Lead and direct the activities of teams across a function or department.
• Define and communicate strategic initiatives at the department-level and provide input on strategic initiatives for the organization.
• Lead and direct the work of a functional area to achieve objectives with significant contribution towards the achievement of short-term and mid-term results for the team, department and organization.
• Create and drive a clear vision for the department, planning for the long-term success of the organization.
• Influence diverse stakeholder groups and drive acceptance of policies, practices and procedures within broader area of responsibility.

About The Team
The Search, Analytics, Prep & Pros team comprises about 300 members of various technical backgrounds including Chemistry, Life Sciences, Mechanical Engineering, Computing, E-Communication, and Electrical Engineering & Physics. This position will lead a team of approximately 60 people in 3 teams providing first examination services to one of our government customers.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Hours of Work
This is a full-time role requiring 40 working hours per week based out of Noida, India (IST).

Work Mode-Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.