Tele Caller Executive

6 hours ago

Kota, Rajasthan, India 4a4bd64c-fcae-4490-90a1-4ddd0de8ed52 Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Description: Telecaller

Position Overview:

The Telecaller is responsible for handling outbound and inbound calls to generate sales leads, provide information to customers, and maintain high-quality customer engagement. The role requires excellent communication skills, the ability to understand customer needs, and a professional approach to achieving assigned targets.

Key Responsibilities:

  • Make outbound calls to prospective customers to promote company products/services.
  • Attend and respond to inbound customer calls in a professional manner.
  • Explain product features, benefits, and pricing clearly to customers.
  • Maintain accurate records of calls, customer interactions, and follow-ups in the CRM system.
  • Identify customer needs and provide appropriate solutions or escalate issues when required.
  • Achieve daily, weekly, and monthly call and conversion targets.
  • Build and maintain positive relationships with customers to enhance customer satisfaction.
  • Adhere to company policies, scripts, and quality standards during interactions.

Required Skills & Qualifications:

  • High school diploma/Graduate in any discipline.
  • Proven experience as a Telecaller, Customer Service Representative, or similar role (preferred).
  • Excellent verbal communication and interpersonal skills.
  • Ability to handle objections and remain calm in challenging situations.
  • Basic computer skills and familiarity with CRM tools.
  • Strong work ethic, punctuality, and target-driven attitude.

Work Environment:

  • Office-based/Hybrid depending on company policy.
  • Rotational or fixed shifts as required by business operations.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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