Manager - SALPL - Prime

1 week ago

Kolkata, West Bengal, India Bajaj Finance Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Purpose

  • This position is open with Bajaj Finance ltd.
  • This position will manage the ARU for Sal PL Prime.
  • The person will be responsible to drive Flexi Utilisation of salaried customers.
  • Culture Anchor:Work Hard - Consistently puts in effort.
  • plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization.
  • s policiesAct with Integrity

Duties and Responsibilities

- Managing Call Center agents to deliver ARU volumes to increase overall Flexi utilization
- Achieving volume targets and managing Call Center Agent Metrics
- Identifying the need of sales skills for agents and conducting regular trainings
- Monitor & measure key conversion, productivity & data penetration metrics
- Retaining high performers and replace poor performers
- Take Care of customer Escalations and Complaint

Required Qualifications and Experience

- Good experience of MS Excel
- Good understanding of MIS reporting and Audit
- Excellent communication skills.
- Excellent Team Handling and problem resolving ability.
- Exceptionally high motivational levels and needs to be a self-starter

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