Design and Graphics Lead

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview
Lead, Graphics & Multimedia Design

This is a dedicated, client-facing role supporting a US-based company. The Lead will oversee local designers and technical writers, providing direction, mentorship, and quality assurance for all creative outputs.

Work hours: 2:30 PM – 11:30 PM IST (to ensure overlap with US counterparts).

Location: Fully remote; a home office with strong Wi-Fi is required.

Key Responsibilities

• Lead and Oversee Creative Team: Supervise, mentor, and coordinate a team of designers and technical writers, ensuring high-quality deliverables and professional growth.
• Client Engagement: Act as the primary creative point of contact for clients, understanding their needs and translating them into effective design solutions.
• Creative Direction: Drive the creative vision for graphics and multimedia projects, ensuring alignment with organizational goals and brand guidelines.
• Project Management: Coordinate, lead, and kick off project solution efforts with management; manage and prioritize workflow for asset creation and delivery.
• Design Execution: Oversee and contribute to the creation of high-quality visual assets, including downloadable PDFs, illustrations, executive presentations, and digital content for desktop and mobile platforms (Android/iOS).
• Multimedia Production: Lead video and animation projects, from concept through filming and editing, ensuring professional quality and alignment with project objectives.
• Branding & Campaigns: Guide the team in developing branding guidelines, communication graphics, campaign materials, and creative assets for events and organizational promotion.
• Process Improvement: Source and implement innovative solutions, refine creative processes, and establish best practices for executive requests and reporting.
• Cross-Functional Collaboration: Communicate and collaborate effectively with cross-functional teams, presenting ideas and design rationale clearly to both technical and non-technical stakeholders.
• Quality Assurance: Ensure all creative outputs meet technical constraints, platform requirements, and organizational standards.
• Asset Management: Organize and maintain digital file and folder directories, ensuring efficient access and version control.

Qualifications

• Bachelor's degree in Arts, Design, or related field, or 5+ years of relevant experience in graphics and multimedia design.
• Proven experience leading and mentoring a team of design specialists.
• Expertise with industry-standard design tools (Adobe Creative Suite: Photoshop, Illustrator, InDesign, After Effects, Premiere Pro; Sketch or similar).
• Advanced skills in Adobe Photoshop, including smart object function, layer organization, and advanced tool usage.
• Animation and prototyping experience (e.g., Adobe Edge, After Effects, or similar; ability to create simple GIFs and motion graphics).
• Video production skills, including filming (from mobile to professional equipment) and editing.
• Strong photography skills, with the ability to produce professional-quality images.
• Social media savvy, especially regarding visual content strategy and execution.
• Experience designing for both desktop and mobile platforms (Android/iOS), with a strong understanding of technical constraints and user-centered design.
• Excellent time management, organizational, and multitasking abilities.
• Self-motivated, proactive, and able to meet critical project deadlines.
• Experience with event design and support.
• Proficiency in creating tracking tools and functional spreadsheets (Excel or similar).

This role is ideal for a creative leader passionate about driving impactful visual storytelling and multimedia design in a fast-paced, client-focused environment.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

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