Director -Industry Domain lead

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Role will involve engaging with clients in BFSI Space - existing account and new accounts in areas driven by business. Engagement with client for new requirement to under application/ Fintech integration and serives areas. Work with customer partners /Solutioning team and Kyndryl Practices to derive value proposition to
Customer Success

• Supplements and guides existing account team through change management as well as set in the right processes to enable the team to lead the deliver curve while becoming the Trusted advisor to clients and hence become the first point for new business needs
• Act as Executive point of contact for customer needs, requirements, and expectations thru account Delivery Lead and PM and Account partner
• Build a track record of referenceable customer success stories that achieve high levels of business value and customer satisfaction.
• Work collaboratively with customers, Account partners and Consult partner s to improve delivery performance and brings innovations to the accounts. Innovation to develops and scale out .

Commercial Success

• Build a network of personal customer executive relationships (business leaders + IT leaders) on customer accounts served
• New Business Growth on Identified new feature and functions.
• Identify opportunities for growth and expansion through being a recognized trusted advisor. Lead the entire delivery team to actively identify and drive opportunities to grow out scope
• Support account leadership and other partners, including Consulting, in identifying and pursuing commercial opportunities to drive profitable growth
• Own service delivery quality, including transformation, automation, and quality for new incubation of business for Kyndryl

Distinctive Expertise

• Lead delivery across the full customer lifecycle for given engagement and focus areas.
• Is known as a thought leader in an industry or practice internally
• Drive key areas of competency Cloud Services, Service Integration thru App, Data and AI offerings.
• Build meaningful expertise in an area (practice or industry); recommend Expert or Thought Leader levels in relevant certification programs
• Establish and maintain account governance and have strong program management skills to lead delivery on time and on budget
• Ensure account compliance and lead accounts with integrity

People

• Team effectively across the Kyndryl organization to bring together high performing cross functional teams to deliver services for customers.
• Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent.
• Support Kyndryl in achieving its Diversity, Equity and Inclusion goals.

Act as a steward of the Kyndryl culture

Who You Are
15+ Industry Relevant experience to the role/ Exposure to Technology Services Industry/ Graduate

Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.