Software Development Manager, Employee Services Technology

Are you an experienced engineering leader ready to transform how millions of Amazonians receive HR support? Do you have a passion for building and leading teams developing AI-powered solutions? Are you excited about driving technical excellence while delivering platforms that operate at Amazon scale? If so, we want you to lead our Employee Services Technology team within Amazon's People eXperience & Technology (PXT) organization.

In this role you will:

Build and lead high-performing engineering teams, fostering a culture of innovation and technical excellence
Drive architectural vision and technical strategy for critical platform components
Mentor and develop engineering talent while establishing strong engineering practices
Guide implementation of AI solutions leveraging AWS services for intelligent HR support
Partner with stakeholders to translate business requirements into technical roadmaps
Lead organizational technical initiatives and drive cross-team collaboration
Champion operational excellence and system reliability

Our mission is to transform how HR support works at Amazon by:

Building and leading teams that deliver intelligent, scalable HR support solutions
Driving innovation in AI-enhanced support systems and predictive capabilities
Creating seamless experiences across Amazon's HR support ecosystem
Developing and scaling solutions for optimal service delivery

Key job responsibilities
As an SDM, you'll collaborate with senior technical leaders to execute long-term architectural vision while balancing immediate business needs. You'll be responsible for developing engineering talent, driving technical excellence, and partnering with product teams to deliver organizational goals. You'll also work closely with Principal Engineers to shape technical direction and innovation strategies.

A day in the life
1. Lead daily stand-ups and team meetings to align priorities and remove blockers
2. Review system design proposals and provide architectural guidance to ensure scalable solutions
3. Partner with product managers to define technical roadmaps and delivery timelines
4. Conduct one-on-one meetings with team members for coaching and career development
5. Participate in operational reviews to ensure system reliability and performance
6. Engage with stakeholders to understand business needs and align technical solutions
7. Review and approve technical designs and implementation approaches
8. Monitor team health metrics and drive continuous improvement initiative

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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