Campaign Excellence Manager

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Let's do this. Let's change the world. In this vital role you will in the Global Commercial Capabilities - C360 Campaign Excellence team, directly supports the design of the desired customer experience. The Campaign Excellence Manager brings together cross-functional collaborators to develop engaging customer experiences by integrating selected messages, formats and channels.

Amgen provides a collaborative and creative culture in a company with a strong track record of innovation. Our culture encourages open dialogue and diverse views to land on the best solutions, and we help ensure our staff are equipped to excel today and tomorrow.

• Omnichannel Campaign Design and ownership of the Omnichannel Design toolkit – The Campaign Excellence Manager is responsible for building capabilities in local brand teams to enable developing engaging omnichannel customer experiences. In this process, the Campaign Excellence Manager facilitates robust campaign design conversations by bringing in key inputs including brand strategy, customer journey leverage / intervention points, key segments with digital affinities and preferences, behavioral objectives per segment, segment-specific insights, hypotheses and drivers / barriers message and content plans.
• Campaign Analysis – In this role, you will be responsible for analyzing the performance of marketing campaigns across various markets, looking at performance of channels and content, extracting actionable insights, and contributing to the optimization of our campaigns. The ideal candidate possesses strong analytical skills, attention to detail, and the ability to translate data into meaningful recommendations.
• High-level understanding of both strategic and tactical components of campaign planning, advise strategic collaborators on how to leverage marketing technology platforms such as Salesforce Marketing Cloud, VEEVA Sales CRM, Websites and 3rd Party Channel Partners (into the campaign planning process.).
• Workshop Facilitation – Facilitate workshops using the Customer Experience design process to develop omnichannel campaigns – including development of campaign objectives, target customer groups, message flows, and customer journeys.
• Project Management – The Campaign Excellence Manager maximises the campaign design process for operational planning requests from the brand to coordinate the execution of the Customer Experience. E.g., they coordinates with brand leads to prepare campaign calendar considering other relevant events (such as medical conferences, new indications for product, etc.). Apply Agile methodologies to coordinate campaign development and deployment details with cross-functional collaborators.
• Campaign Execution Preparation – Ensure operational readiness of campaigns with the Global Service Center, DTI (Digital Technology & Innovation), Digital Operations and Global Data and Analytics partners.
• Campaign Metrics (Cross-Channel Campaign Measurement & Reporting) - The Campaign Excellence Manager facilitates the definition and documentation of how the success of the campaign will be measured with the Commercial Data and Analytics Data Sciences team. The Campaign Ops Manager also facilitates the design of the Tagging Strategy to enable reporting, measurement and campaign optimization.

• Strong leadership, collaborating, and influencing skills with a demonstrated ability to achieve goals and results in a highly matrixed environment.
• Experience facilitating conversations and driving decisions in cross-functional settings.
• Strong consultative problem-solving skills.
• Solid understanding of metadata and tagging methodologies for effective tracking of digital marketing campaigns.
• Solid understanding of Marketing Automation Platforms and proficiency in defining requirements to implement in automation platforms. Direct experience with Salesforce Marketing Cloud .
• Able to work without guidance, take full ownership of campaigns, deal proactively with queries, present solutions, and contribute.
• Ability to effectively present ideas and document complex concepts and processes in both written and oral communication.
• Excellent interpersonal and organizational skills.
• Thrive in a fast-changing environment.

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate Degree OR
• Master's degree with 4 - 6 years of experience in Campaign Management or related field OR
• Bachelor's degree with 6 - 8 years of experience in Campaign Management or related field OR
• Diploma with years of experience in Campaign Management, IT or related field.

Preferred Qualifications:

• 5+ years of techno-functional experience in Digital Marketing Operations, Email marketing, SFMC ecosystem, CMS, CRM, Analytics, and Agile.
• Demonstrated experience with Marketing Automation platforms (SMFC certification is a plus)
• Good understanding of data flow and management.
• Experience working with Brand teams and Senior business collaborators. Also, in working on highly complex projects which involve cross-channel integration, solution designing, implementation and support.
• Ability to design and consult on end to end journeys involving multiple channels
• Strong teammate to actively coordinate with different collaborators from Amgen and Global Service Center.
• Ability to understand the big picture when it comes to related platforms and integrations.
• Ability to make data-driven decisions around digital marketing using reporting tools like Tableau.
• Use the latest standard methodology learning from the industry to help Customers ensure that marketing campaigns and solutions are fully integrated and fine-tuned via data-driven insights.

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.