Head – Delivery

Location: Bangalore (On-site; full-time)

About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women's safety geo-tracking app into a globally recognized logistics optimization platform.

Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.

Reports To: Global Head – Customer Success

• Locus is looking for an experienced Delivery Leader to build and lead our global delivery organization, owning end-to-end client onboarding, implementation, and go-live for enterprise customers—particularly in the Western markets (North America & Europe). The role requires strong operational leadership, enterprise program management expertise, and the ability to scale a high-performing, customer-centric team that can deliver complex multi-country rollouts.

Key Responsibilities

1. Build & Lead the Delivery Function

• Establish the global delivery organization from the ground up, including process design, governance models, and performance metrics.
• Hire, mentor, and scale a high-performing delivery team with regional leaders, project managers, solution architects, and onboarding specialists.
• Drive collaboration between Product, Engineering, and Customer Success to ensure smooth handover from sales to delivery to BAU operations.

2. Enterprise Implementation Excellence

• Own end-to-end delivery for large-scale, multi-process enterprise clients from contract signature to successful go-live.
• Develop and enforce project management frameworks (PMO standards, risk management, change control).
• Ensure implementations meet contractual obligations, SLAs, and customer KPIs.

3. Stakeholder & Executive Management

• Serve as the primary delivery escalation point for senior stakeholders at client and internal leadership levels.
• Navigate complex global accounts with multi-country stakeholders, ensuring alignment and proactive communication.

4. Scale & Standardize Operations

• Implement repeatable onboarding and delivery playbooks that can scale across industries and geographies.
• Measure delivery efficiency through data-driven KPIs and continuously improve processes for speed, quality, and customer satisfaction.

5. Western Market Client Focus

• Leverage cultural and operational understanding of Western enterprise clients to ensure high adoption and smooth change management.
• Adapt delivery and onboarding approaches for clients in North America and Europe.
• Required Skills & Experience
• Experience: 12–18 years in enterprise SaaS delivery, implementation, or program management, with at least 5 years in a leadership role.
• Proven track record of scaling delivery organizations in a high-growth environment.
• Strong understanding of Western enterprise customer expectations, governance, and communication styles.
• Experience delivering multi-country, multi-stakeholder rollouts for Fortune 500 or equivalent clients.
• PMP/Prince2/Agile certifications preferred.
• Ability to travel globally as required.
• Success Metrics
• On-time, on-budget delivery of client go-lives.
• High customer satisfaction & NPS at go-live.
• Reduction in time-to-value across projects.
• Scaled delivery team with defined global/regional roles and playbooks.

What We Offer

Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization.

Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.