International Chat Process

1 day ago

Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Roles and Responsibilities

  • Handle international chat processes for various clients.
  • Provide customer support through email, chat, and non-voice communication channels.
  • Resolve customer queries and concerns in a timely and professional manner.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with team members to achieve process goals and objectives.

Desired Candidate Profile

  • 0-1 year of experience in BPO or related industry (customer service).
  • Strong English language proficiency (written & spoken) for effective communication with international clients.
  • Ability to work on rotational shifts including night shifts as per business requirements.
  • Basic computer knowledge for navigating CRM systems and other relevant tools.

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