Ticketing Supervisor

6 days ago

Mysore, Karnataka, India GRS Fantasy park Full time

Position: Ticketing Supervisor

Job Type: Full-Time

Qualification: Any Degree

Experience: 3+years

Location: GRS Fantasy Park, Mysuru

Salary: 25k CTC

Responsibilities -

Customer Service & Issue Resolution

Address and resolve guest queries, concerns, and complaints promptly to ensure a seamless and positive ticketing experience.
Cash Handling & Financial Reporting

Oversee daily cash collections, reconcile transactions, and ensure accurate and timely submission of financial records.
Vendor Coordination

Liaise with external vendors and partners to ensure smooth ticket availability, system integrations, and operational readiness.
Team Supervision & Training

Lead the ticketing team, ensure staff performance aligns with service standards, and provide ongoing guidance and support.
System Management & Reporting

Operate and manage ticketing software to generate real-time reports on sales, footfall, and other key performance metrics.
Flexibility & Operational Support

Work across various shifts, including weekends and public holidays, to support park operations and peak footfall days.

Skills Needed -

Ability to understand guest needs, address concerns empathetically, and ensure a positive visitor experience.

Accuracy and reliability in managing cash transactions and operating ticketing software or POS systems.

Confident in verbal and written communication; capable of coordinating seamlessly with internal teams and external vendors.

Exhibits bold decision-making, situational awareness, and the ability to respond swiftly during high-pressure scenarios.

Maintains calm under stress while motivating and guiding the ticketing team effectively.

Capable of generating, interpreting, and sharing accurate sales and operational reports to support decision-making.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

Work Location: In person