Technical Support Engineer 1

1 week ago

Bengaluru, Karnataka, India JoulestoWatts Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Technical Support RepresentativeHewlett-Packard Pvt. Ltd. is searching for a polite, professional technical support representative to work closely with otherteam members to provide outstanding service to our customers by answering questions, handling complaints, andtroubleshooting problems with our products and ensuring a seamless learning experience for our customers.* Respond promptly and professionally to customer inquiries via email, chat, and phone.* Identify customers needs, clarify information, research every issue and provide solutions and/oralternatives.* Diagnose and troubleshoot technical issues related to our platform, courses, and resources.* Understanding of company products, services, and policies.* Provide step-by-step guidance to users on problem resolution.* Educate users on platform features, functionalities, and best practices.* Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.* Keep records of all conversations in our CRM in a comprehensible way.* Collaborate with internal teams to address and escalate technical issues as needed.* Gather user feedback on their experience and communicate insights to the development team.* Identify recurring issues and contribute to continuous improvement efforts.* Taking part in training and other learning opportunities to expand knowledge of company and position.* Adhering to all company policies and procedures.Team Leader >> Operation Manager >> Head LOB Business >> Head – Contact Center >> Regional Director.Must have :* Fluency is spoken and written in English, spoken in Hindi and one native language.* Knowledge on Basic PC hardware, Windows OS.* Typing speed minimum 25 words per min.Should have :* Strong problem solving and customer handling skills.* Good reading and comprehension skills.* Good understanding of PC working principles.Good to have:-* Knowledge about the HP products and call center processes.* Knowledge of Windows 10/11 installation & troubleshoot,* Drivers' installation and application troubleshoot.* Any hardware Certification will be an added advantage.* Basic knowledge on Sales support (Upsell)

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