Quality Manager – Sales
6 days ago
Job Title:
Quality Manager – Sales & Telecalling (Bangalore)
Company:
Prowiden Overseas Pvt. Ltd.
Location:
Bangalore (On-site)
Department:
Quality Assurance
About the Company:
Prowiden Overseas Pvt. Ltd. is a fast-growing global recruitment and placement company connecting skilled professionals to overseas opportunities. With offices in Bangalore and Delhi, we focus on ethical, transparent, and process-driven services. We are expanding rapidly and looking for a
Quality Manager
to build and lead our Quality Department from the ground up.
Role Overview:
As the
Quality Manager
, you will be responsible for setting up and leading the company's
Quality Department
to monitor, audit, and improve the performance of our 30+ sales and telecalling staff.
You'll design processes, evaluate calls, identify training needs, and ensure communication excellence across all teams.
Key Responsibilities:
- Build the Quality Department and implement the complete QA process.
- Create and manage
call audit scorecards
,
SOPs
, and
feedback mechanisms
. - Listen to and evaluate calls for sales and telecalling teams.
- Prepare
weekly & monthly quality performance reports
. - Identify training needs and assist in improving call handling skills.
- Lead and mentor QA Analysts (1–2 initially).
- Coordinate with Sales Managers and HR for performance improvement plans.
- Maintain compliance and quality consistency across teams.
Qualifications & Experience:
- Graduate in any discipline.
- 4–7 years
of experience in Quality (BPO / Inside Sales / Customer Service). - Strong background in
call auditing
,
quality metrics
, and
performance analysis
. - Excellent communication, coaching, and reporting skills.
- Proficient with
Excel / Google Sheets / CRM tools
(Zoho, Exotel, MyOperator, etc.). - Experience in setting up a QA process from scratch is a strong advantage.
What We Offer:
- Opportunity to build a department from the ground up
- Fast career growth in a scaling organization
- Transparent and collaborative work culture
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