Quality Manager – Sales

6 days ago

Bengaluru, Karnataka, India Prowiden Overseas Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title:
 Quality Manager – Sales & Telecalling (Bangalore)
Company:
 
Prowiden Overseas Pvt. Ltd.

Location:
 Bangalore (On-site)

Department:
 Quality Assurance

About the Company:

Prowiden Overseas Pvt. Ltd. is a fast-growing global recruitment and placement company connecting skilled professionals to overseas opportunities. With offices in Bangalore and Delhi, we focus on ethical, transparent, and process-driven services. We are expanding rapidly and looking for a 
Quality Manager
 to build and lead our Quality Department from the ground up.

Role Overview:

As the 
Quality Manager
, you will be responsible for setting up and leading the company's 
Quality Department
 to monitor, audit, and improve the performance of our 30+ sales and telecalling staff.

You'll design processes, evaluate calls, identify training needs, and ensure communication excellence across all teams.

Key Responsibilities:

  • Build the Quality Department and implement the complete QA process.
  • Create and manage 
    call audit scorecards
    , 
    SOPs
    , and 
    feedback mechanisms
    .
  • Listen to and evaluate calls for sales and telecalling teams.
  • Prepare 
    weekly & monthly quality performance reports
    .
  • Identify training needs and assist in improving call handling skills.
  • Lead and mentor QA Analysts (1–2 initially).
  • Coordinate with Sales Managers and HR for performance improvement plans.
  • Maintain compliance and quality consistency across teams.

Qualifications & Experience:

  • Graduate in any discipline.
  • 4–7 years
     of experience in Quality (BPO / Inside Sales / Customer Service).
  • Strong background in 
    call auditing
    , 
    quality metrics
    , and 
    performance analysis
    .
  • Excellent communication, coaching, and reporting skills.
  • Proficient with 
    Excel / Google Sheets / CRM tools
     (Zoho, Exotel, MyOperator, etc.).
  • Experience in setting up a QA process from scratch is a strong advantage.

What We Offer:

  • Opportunity to build a department from the ground up
  • Fast career growth in a scaling organization
  • Transparent and collaborative work culture

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