Helpdesk Technician

KEY Responsibilities and ACCOUNTABILITIES (INCLUDING BUT NOT LIMITED TO)Deliver high quality IT support services.Remote endpoint and end user support, for incident, request, and project.Maintain Endpoint standards and configuration.Support Windows 10/11 machines for software deployment, and troubleshootingSupport Laboratory machines with testing instruments...

Manages all performance of the SD Technicians in a 24/7 x 365 call center and carries out the strategy of the Helpdesk to assure performance as required and defined by the Service Desk Manager. Ensures adherence by all SD Technician Staff members to Helpdesk policies and procedures. Supervises and ensures development of Helpdesk representatives; resolves...

**Roles and Responsibilities** - Coordinates the processing of incoming requests to the Service Desk via all methods to ensure courteous, timely and effective resolution of end user issues, based on issue priority. - Develop help sheets, solutions and FAQ lists for end users. - Develop standard operating procedures for IT support staff that outline how...

Responsibilities:• Engage with end-users to deliver effective technical support and issue resolution.• Diagnose and troubleshoot hardware, software, network, and application problems.• Guide users through step-by-step solutions and provide clear instructions.• Escalate complex issues to higher-level support, maintaining ownership until resolution.•...

At GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP), we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives and our GPTW certification is a testament to that commitment. Role Overview We are looking for somebody...

Responsibilities- Resolve escalated technical issues: Act as a point of escalation for complex problems that Level 1 technicians cannot solve, ensuring timely and effective resolution. - Perform advanced troubleshooting: Diagnose and resolve complex hardware issues, including component failure, system performance, and compatibility problems. - Manage...

Responsibilities- Resolve escalated technical issues: Act as a point of escalation for complex problems that Level 1 technicians cannot solve, ensuring timely and effective resolution. - Perform advanced troubleshooting: Diagnose and resolve complex hardware issues, including component failure, system performance, and compatibility problems. - Manage...

Job Overview We are seeking a skilled and motivatedNetwork Engineerto manage, maintain, and support our organization’s network infrastructure. The ideal candidate will have hands-on experience in routing, switching, firewall management, wireless networks, and network security, along with strong troubleshooting and documentation skills. This role involves...

About Cityfurnish Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on...

About Cityfurnish Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on...

AtGEEKS, a Great Place to Work-Certified Managed Service Provider (MSP),we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives and our GPTW certification is a testament to that commitment.Role OverviewWe are looking for somebody just...