Store Manager
3 days ago
Role & responsibilities
Store Manager Andheri
Products Curtains, Upholstery, Bedsheets, blinds, wallpaper
Job Description/Desired Profile:
Summary
This role is responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation, and retention of store personnel and adherence to company norms.
Duties and responsibilities
Financial:
a. To plan and achieve the revenue and profit targets for the store in consultation with the retail head
b. To monitor and control expenses through efficient store operations.
c. Implement plans to maximize sales while controlling expenses within the budget
- Customer:
a. To ensure setting up the conducive environment at the store to facilitate purchase decisions and provide customer service.
b. To facilitate timely and efficient customer service to create customer delight. Operational:
a. To plan to achieve the store level targets along with the team
b. To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
c. To implement marketing plans for the store and drive sales promotion initiatives, events for the store
e. To monitor sales figures vis--vis forecast and interpret trends to facilitate planning
f. To communicate actual store sales to performance budget to all relevant store employees and ensure achievement of targets
g. To maintain a competition radar and communicate timely feedback w.r.t product, price, and promotions.
h. Constantly innovating methodologies to improve customer footfalls and conversionsPeople Management:
a. To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.
f. To ensure customer service training is provided to all store employees.
g. To ensure timely review and feedback takes place for all store employees
Specifications
Education: Graduate
Experience: 8 plus years of retail store experience (apparel, home furnishing and other creative
Industries)
Specialized Knowledge/ Skills
- Strong communication and interpersonal skills
- Team Player
- Team Leader
- Well groomed and pleasant
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