Workforce Planner

1 day ago

Indore, Madhya Pradesh, India Taskus Full time ₹ 15,00,000 - ₹ 25,00,000 per year

OT Planning (Based on Schedules/Service Levels): Develop and manage overtime (OT) plans by analyzing service level requirements and employee schedules.

Daily Attendance Reporting: Generate and review daily attendance reports to track employee presence, absences, and punctuality.

Headcount Mapping (Team, Team Leaders, and Managers): Create and maintain an organizational map of headcount, including team members, team leaders, and managers.

Client Interactions: Engage with clients to understand their needs, provide updates, and address any concerns.

Real-Time Monitoring of Operations and Call Flow: Continuously monitor operations and call flow in real-time to ensure efficient service delivery. Use monitoring tools to track performance metrics and address any operational bottlenecks promptly.

KPI Report Creation: Develop and present Key Performance Indicator (KPI) reports to measure and evaluate performance against predefined metrics.

Administration (Vendor Management): Handle administrative tasks related to vendor management, including negotiating contracts, managing vendor relationships, and ensuring that vendor performance meets agreed-upon standards.

DOW Call Arrival Pattern : Analyze and historical data to identify trends and patterns.

Shrinkage Models: Develop and apply shrinkage models to account for various factors such as absenteeism, attrition, and other losses that affect workforce availability.

FTE Calculation: Calculate Full-Time Equivalents (FTEs) to assess staffing needs and ensure optimal workforce levels.

Erlang Calculator : Im proficient in using Erlang C to calculate the required number of agents to handle a given call volume and service level.

Developing and maintaining systems for prompt and accurate collection of financial and accounting information MIS Reporting

Managing day to day data entry. Handling all accounting works in Tally.

Responsible for resolving accounting discrepancies and irregulations

Processing of payments to vendors

Set up controls and procedures for debtors invoices and realization of receivables.

Co-ordinate with Auditors.

Correspondence with Customers and Suppliers.

Fund Management.

Supervise administrative functions and ensure all records, paperwork and payroll remains up-to-date and filed appropriately.

In depth knowledge of performing credit & collection functions through direct client communication channels.

Developing reports for top management summarizing the sale collection as well as projected sale position.

Manage Billing and Ensure reduction on accounts receivable, Checking bills and matching them with data entry. Making sure that payments are collected well within approved credit limit

Oversee and streamline billing and collections processes, Month-end closing of the billing group information

Month-end closing of the billing group information

Coordinating with clients regarding bills.

Strong leadership skills with an ability to motivate others.

Make coordination with each other of all internal departments.

Preparation of necessary MIS report & Updating Data through web.

Reconciliation and Vendor meets to resolve any pending issue

  • Workforce Planner

    1 week ago

    Indore, Madhya Pradesh, India TaskUs Full time US$ 50,000 - US$ 1,00,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • WFM- Scheduler

    1 week ago

    Indore, Madhya Pradesh, India TP Full time

    Job Summary: The Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler...

  • WFM- Scheduler

    2 weeks ago

    Indore, Madhya Pradesh, India TP Full time

    Job Summary: The Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler...

  • WFM- Scheduler

    4 days ago

    Indore, Madhya Pradesh, India TP Full time

    Job Summary: The Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler...

  • Forecasting and Scheduling Specialist

    1 week ago

    Indore, Madhya Pradesh, India beBeeWorkforceplanner Full time ₹ 8,00,000 - ₹ 12,00,000

    Job RoleWe are seeking a Workforce Planner with experience in forecasting and scheduling to coordinate our operations and client services.This involves gathering data related to program requirements, maintaining accurate employee details and publishing forecasts to address staffing gaps or overages.You will also be responsible for inputting data into our...

  • Staff Scheduler

    7 days ago

    Indore, Madhya Pradesh, India beBeeWorkforceManagement Full time ₹ 6,00,000 - ₹ 10,00,000

    Job OverviewThe role of the Workforce Management Planner involves strategic scheduling and optimization to ensure operational efficiency.This includes analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands.Key Responsibilities:Create employee schedules for optimal coverage and service level...

  • Wfm Planner

    7 days ago

    Indore, India TaskUS Full time

    So, it's time to imagine what it's like being a Workforce Planner. Imagine that you're an orchestrator, aligning with numerous programs to optimize employee productivity; coordinating with training and talent acquisition to forecast and manage staffing needs; and collaborating with IT to customize information systems - to help supervise fiscal activities...

  • Wfm Planner

    1 week ago

    Indore, India TaskUs Full time

    So, it’s time to imagine what it’s like being a Workforce Planner. Imagine that you’re an orchestrator, aligning with numerous programs to optimize employee productivity; coordinating with training and talent acquisition to forecast and manage staffing needs; and collaborating with IT to customize information systems - to help supervise fiscal...

  • Senior Workforce Operations Manager

    7 days ago

    Indore, Mohali, India beBeeWorkforce Full time ₹ 9,00,000 - ₹ 12,00,000

    Workforce ManagerOur organization is seeking a highly skilled and experienced Workforce Manager to lead our team of workforce planners.A minimum of 8 years of experience in workforce management, with a proven track record of success.Proven expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and...

  • Workforce Optimization Manager

    4 days ago

    Indore, Navi Mumbai, Mohali, India beBeeWorkforce Full time US$ 90,000 - US$ 1,20,000

    Senior Workforce Management Executive PositionWe are seeking a seasoned Senior Workforce Management Executive with extensive experience in workforce planning, forecasting, and budgeting.The successful candidate will lead a team of workforce planners to optimize manpower utilization by accurately predicting transaction volumes and scheduling the right number...

  • Operations Manager

    5 days ago

    Mohali, Indore, Navi Mumbai, India beBeeWorkforce Full time US$ 90,000 - US$ 1,20,000

    Job OverviewAs an Operations Manager - Workforce Optimization, you will lead a team of planners to maximize the use of manpower resources by forecasting and scheduling. You will leverage your expertise in forecasting, budgeting, staff scheduling, performance management, compliance, time and attendance, and vacation leave planning to drive productivity,...

  • Workforce Planner

    2 weeks ago

    Indore, India TaskUS Full time

    NA If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer

  • Workforce Planner

    2 weeks ago

    Indore, India TaskUs Full time

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer

  • Business Operations Leader

    1 week ago

    Mohali, Indore, India beBeeWorkforceManager Full time US$ 90,000 - US$ 1,20,000

    Job OverviewWe are seeking a seasoned Workforce Manager to lead our team of WFM Planners. The ideal candidate will possess a strong background in workforce management, with expertise in forecasting, budgeting, staff scheduling, and performance management.Key ResponsibilitiesForecast and schedule the optimal number of teammates to handle expected volumes of...

  • WFM Team Lead

    20 hours ago

    Navi Mumbai, Mohali, Indore, India beBeeLabor Full time ₹ 9,00,000 - ₹ 12,00,000

    Workforce Manager RoleJob Overview:As a seasoned Workforce Manager, you will lead a team of planners in optimizing manpower resources.Key Responsibilities:Forecast and schedule the correct number of teammates to handle expected volume of transactions.Use expertise in forecasting, budgeting, staff scheduling, employee performance management, compliance, time...

  • Urgent Hiring for Social Media Expert

    1 week ago

    Bicholi Mardana, Indore, Madhya Pradesh, India Teamworks United LLP Full time

    **Job Summary** **Company Profile**: - ** Teamworks United LLP is one of the largest direct response telemarketing company of the world. The Company takes pride in a committed workforce of 1200+ dedicated employees. - Administrate the creation and publishing of relevant, original, high-quality content (for all channels and ads) - Managing the social media...