Coupa System Administrator

We are seeking a Coupa System Administrator to join our procurement team. The role is responsible for administrative duties within Coupa. The ideal candidate will have experience with Coupa software and have a strong technical background. They will be mainly responsible for ensuring Coupa queries are actioned.

• Ensure that the system is configured to meet our procurement needs.
• Provide end-user support, including troubleshooting and issue resolution.
• Train end-users on system functionality and best practices.
• Develop and maintain system documentation, including standard operating procedures and training materials.
• Manage user accounts, roles, and permissions.
• Identify target vendors for use of Coupa and its invoice management solution. Carry out all steps necessary to enrol them, to include supplier engagement, system maintenance, testing, query resolution etc.
• Ensure system security and data integrity including query management of ERP interfaces.
• Manage the timely upgrade of Coupa releases including testing approvals and knowledge of new Coupa features.
• Produce accurate and timely supplier and spend analytics reports, including Procurement monthly reports, KPI's and others as required.
• Optimised, collaborative, strong, and sustainable relationships developed and maintained with end-users and internal/external stakeholders across all areas of the business.
• Purchase Order Management including conversion of requisitions to purchase orders where appropriate and management of queries regarding receipting, PO closures and cancellations.

• Bachelor's degree in a relevant field, such as computer science or business administration. (Desirable)
• Extensive experience in a similar role, managing Coupa or a similar management system.
• Strong technical skills, including proficiency in SQL and experience in system integration query management.
• Excellent project management skills, with the ability to manage complex projects from start to finish.
• Experience with user management, including creating and managing user accounts, roles, and permissions.
• Knowledge of Coupa's reporting and analytics capabilities.
• Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.
• Ability to work independently and in a team environment
• Ability to manage conflicting priorities, multitask and meet deadlines.
• Excellent communicator.
• Strong Stakeholder management.
• Procurement experience.
• Licensing and service management.
• Mentoring / Training skills.
• Proven ability to produce high quality deliverables in terms of content and presentation.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving ability.
• E-Procurement Experience. Coupa experience.

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.