Lead Trainer

1 week ago

Gurugram Hyderabad, India Policybazaar Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:


• Responsible for leading, motivating and supervising the team of Trainers


• Identify root causes and recommend solutions for improvement


• Plan new batches and ensure smooth transition from NHT to OJT and then to production phase


• Take complete responsibility of performance on the Quality metrics


• Drive/identify improvement areas in assigned area/project especially 0- 90 days performance


• To Create and maintain Knowledge base and up skilling of resources with change in the process


• Set up, improve, drive and streamline monitoring, feedback & other internal processes related to

Quality and Compliance


• Develop Controls to minimize external and internal escalations


• Collect Data, perform analysis and RCA on metrics and publish reports


• Drive Process control & Compliance in addition to managing the audit requirements


• Monitor & conduct deep dive analysis on areas of opportunities within the account and implement

corrective actions, to help achieve desired results- on an ongoing basis


• Focus on identification and highlight any/all compliance defects and recommend action plan


• Ownership of compliance, data security and risk assessment for the process - highlight non-

compliance in time to avoid surprises or before reported by external sources


• Conduct Weekly Review the Reviewer for all Quality analysts and provide appropriate coaching

Desired Skills:


• Excellent verbal and written communication skills


• Graduation in any discipline


• Experience in coaching individuals via observation, feedback, mentoring and task demonstration


• Proficient with MS office (PowerPoint, Excel, Word, etc.)


• Ability to analyze data and extract insights


• Ability to drive initiatives to closure by inter-functional collaboration


• Analytical Skills / Quantitative skills - Should be able to interpret and analyze large volumes of data

at LOB or site level


• Prioritization and time-management; ability to meet timelines


• Must have the ability to work under pressure

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