Associate Director

Role Overview

As TerraPay continues to innovate and scale, having the right structure to activate new products and enhancements is critical.

We are looking for an Associate Director or Director of Product Readiness to lead and coordinate the internal readiness of TerraPay's products before they go to market. This role works closely with teams across Engineering, Technology, Legal, Compliance, Operations, Treasury, Pricing, Analytics, Customer Success and all relevant functions to ensure that all foundational elements — such as technical delivery, commercial documentation, regulatory approvals, and support processes — are aligned and in progress before any external rollout begins.

By driving structured internal coordination, this role ensures the completeness of the products and services we will bring forward to our clients and partners. You will help institutionalise a repeatable internal readiness process, bringing transparency and consistency to how we prepare new solutions for external launch — while still maintaining agility and responsiveness as we grow.

Key Responsibilities

Internal Product Readiness Framework

• Define and maintain a structured internal readiness framework to guide the readiness of new products, enhancements, and market launches.
• Align relevant internal stakeholders to this framework and drive clarity on ownership and expectations.

Cross-Functional Coordination

• Partner with Engineering, Technology, Legal, Compliance, Operations, Treasury, Pricing, Analytics, Customer Success and all relevant functions to identify all pre-launch dependencies.
• Track progress of each internal component and ensure readiness milestones are met in a timely and structured manner.
• Act as the point of accountability for coordinating resolution of blockers working with the said departments for the areas of content and procedures that they have ownership of.  

Process and Documentation Coordination

• Ensure that all required documentation for product readiness — including SOPs, exception handling flows, pricing models, onboarding procedures, legal templates, and compliance approvals — is identified, coordinated, and progressed across internal owners.
• Collaborate with teams such as Treasury, Compliance, Legal, and Customer Success to articulate what each new product or enhancement requires, so that process owners can develop or adapt their respective workflows.
• Maintain central visibility and alignment on the status and consistency of documentation, ensuring all required inputs are in place to support external launch — without assuming ownership of the underlying content.

Readiness Milestone Tracking

• Maintain visibility on readiness progress across multiple products and initiatives using trackers, dashboards, or readiness scorecards.
• Communicate regular status updates, identify bottlenecks, and escalate where needed with clarity and accountability.

Handoff to Commercialisation

• Collaborate closely with Commercialisation and Enablement colleagues to ensure smooth transition once internal readiness reaches a defined threshold.
• Support downstream handover with the appropriate context, documentation, and knowledge transfer for internal training, sales enablement and external rollout

Post-Readiness Learning & Optimization

• Conduct post-launch retrospectives to assess what worked well and what can be improved in the internal readiness process.
• Iterate and refine the readiness model based on lessons learned to improve speed and scalability.
• Based on defined threshold of changes or enhancements to the product due to market, regulatory, client requests or other requirements, continue to iterate and optimize with the team.

Requirements

Required Experience:

• Director level: 15–20 years of experience in fintech, financial services, enterprise SaaS, or payments, with at least 10 years in cross-functional product delivery or operational readiness roles.
• Associate Director level: 10–15 years of relevant experience, ideally in matrixed organisations or scaling businesses.
• If you are a promising problem-solver, methodical project/program manager, meticulous communicator with a keen sense of urgency and keen ability to join dots, you will be considered if you don't have the tenure of work experience stated above.

Skills & Competencies:

• Strong understanding of internal go-to-market dependencies, especially across legal, compliance, operations, technology, and product.
• Proven ability to lead large-scale coordination efforts without direct authority or formal ownership.
• Highly structured and organised with excellent program management and execution skills.
• Clear and confident communicator who can operate at both working team and leadership levels.
• Comfortable working in a fast-paced, evolving environment with a balance of structure and flexibility.
• Strong sense of ownership and urgency.
• Keen ability to prioritise, adapt and manage multiple projects at the same time.

What We're Looking For

• A dot-connector: You see how the pieces fit together and help others see it too — without needing to control every piece.
• A structured thinker: You're methodical, but know when to flex for reality.
• A proactive communicator: You don't wait to be asked — you surface what's unclear and bring teams together to solve it.
• A calm coordinator: You manage moving parts without panicking and are trusted to keep things on track even when they get messy.
• A growth-oriented operator: You understand how things were done in a fintech, but you're excited to help scale up with structure that still allows for speed.

Interview rounds & assessments:

Table for Two:

A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

Manager Meetup:

A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.