ITAM - System Administrator

1 day ago

Pune, Maharashtra, India Davies Full time

Department:
Procurement

Location:
Pune

Description
We are seeking a skilled and detail-oriented ITAM administrator to ensure the effective administration, configuration, and optimization of IT Asset Management tools—primarily ServiceNow—to support accurate asset tracking, lifecycle management, and compliance across the organization.

Key Responsibilities

  • Tool Administration:
    Administer and maintain ITAM platforms, primarily ServiceNow HAM Pro, SAM Pro, and CMDB, ensuring system stability and performance.
  • Configuration & Customization:
    Configure workflows, business rules, UI policies, and integrations to support asset lifecycle processes and organizational requirements.
  • Data Management:
    Ensure data accuracy and integrity within the CMDB and ITAM modules through regular audits, reconciliation, and automation.
  • System Upgrades & Enhancements Testing:
    Collaborate with platform teams to plan and implement test cases and run the test in the ITAM toolset during upgrades and patching
  • User Support & Enablement:
    Provide technical support, training, and documentation for end-users and stakeholders interacting with the ITAM system.
  • Collaboration & Governance:
    Work closely with ITAM governance, procurement, and operations teams to align tool capabilities with business needs and compliance standards.

Skills, Knowledge & Expertise

  • Minimum 5 years of relevant experience in administering and managing ITAM tools, with strong expertise in ServiceNow ITAM modules and CMDB
  • Strong hands-on experience with
    ServiceNow ITAM modules
    (HAM Pro, SAM Pro) and
    CMDB administration
    . Proficiency in ServiceNow Discovery, integrations, and workflow development.
  • Understanding of IT asset lifecycle, configuration management, and compliance requirements.
  • Ability to troubleshoot and resolve technical issues within the ITAM platform.
  • Familiarity with ITIL processes and asset governance frameworks.
  • Strong analytical, documentation, and communication skills.
  • ServiceNow System Administrator or Implementation Specialist certification.
  • Experience with scripting (JavaScript) and ServiceNow Flow Designer.
  • Exposure to ITAM governance frameworks such as ISO/IEC 19770 or COBIT.
  • Experience in enterprise environments with large-scale asset inventories.

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