Cobolt Developer

• Develop, maintain, and enhance applications written in COBOL
• Experience in debugging and performance tuning of COBOL programs
• Analyze user requirements and design technical solutions in COBOL
• Perform code reviews, unit testing and integration testing
• Work with JCL,VSAM,DB2,CICS, and other mainframe tools
• Basic know ledge of Linux/Unix commands and scripts for file manipulation, job execution, and monitoring

*Do*

• Oversee and support process by reviewing daily transactions on performance parameters
• Review performance dashboard and the scores for the team
• Support the team in improving performance parameters by providing technical support and process guidance
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Ensure standard processes and procedures are followed to resolve all client queries
• Resolve client queries as per the SLAs defined in the contract
• Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
• Ensure all product information and disclosures are given to clients before and after the call/email requests
• Avoids legal challenges by monitoring compliance with service agreements

Mandatory Skills: COBOL.

Experience: 5-8 Years.