Deputy General Manager

Experience:

10+ Years

Budget:

Upto 18 LPA (based on experience and current CTC)

Location:

South Delhi

Timings:

10:00 AM-07:00 PM

Working Days:

Mon-Sat 

Job Summary:

We are hiring a General Manager / Deputy General Manager – Operations to lead our cinema operations in Delhi. The role focuses on revenue growth, customer satisfaction, and operational excellence across multiple locations. Responsibilities include P&L management, compliance, audits, safety, and stakeholder relations with mall owners and authorities. The candidate will also oversee new openings and renovations. Ideal applicants should have 10+ years of experience, with strong leadership skills in cinema, or related industries.

Key Responsibilities:

• Business Plans, Maximizing Revenue & Market Share:

a) Devise business plans to achieve topline and improve market share YOY (in terms of both SPH and ATP).

b) Maximizing Foot falls/ ATP/SPH/Revenue/Advertisement Revenue.

c) Accurate competition review and analysis of box office ticket rates and F&B rates and take steps to maximize Market Share.

d) Implementation of Menu Engineering and innovate new promotional strategies to maximize revenue.

e) Implementation of optimized programming resulting in maximizing revenue.

• Operation Excellence

a)  Ensure Show and rate optimization at all locations

b)  Ensure Dynamic pricing at all locations

c)   Ensure customer satisfaction ad service excellence

d)   Ensure customer loyalty programs are inducted 

e)   Movie promotion ad Movie marketing

• Budgets, Managing Costs & Maximizing EBITDA

a)  Ensure timely budgeting of region.

b) Enable management of region costs vis a vis Budgets /Targets. 

c)  Maximizing EBITDA by managing costs.

d) Analyse monthly P&L, investigate variances and takes corrective actions.

• SOPs, Unit Upkeep, Maintenance, Safety & Legal Requirements:

a) Ensuring 100% implementation of SOP's in the region.

b) Upkeep and Maintenance of property as Miraj Cinemas standards, with important issues pertaining to Rest Rooms, Seats and Firefighting systems.

c) All Units in the region must adhere to 100% Safety/security systems.

d) Ensure 100% Fulfilment of legal compliances and safety requirements.

• Mall/Developers/Owners Management and Relationship:

Liasioning with Mall Management/ Developers/ Owners and timely closure of issues by maintaining a cordial business relationship.

• Legal & Liasoning:

Coordinate and follow up with various Government/Regulatory departments such as Municipal Corporation, PWD, Fire and Safety etc. obtaining No Objection Certificate (NOCs) for obtaining the Cinema License for respective region.

• Audit Compliances:

Ensure compliance, follow-up and closure of the following internal audit reports:

a) Audit - 100% compliance Finance Audit - 100% compliance.

b) Statutory points mentioned in Internal Audits - 100% compliance.

c) Human Resources Audits - 100% compliance. Also ensure no repetition of audit points. Timely closure of pending points (including Audit points) in the region.

• Business Development & New Units:

a) Coordination on business development and increasing the number of location in the region and making a brand presence.

b) Pre-opening set up for all upcoming properties in the region. Getting properties ready from project stage to opening in target date with putting all team together.

c) Ensure timely Renovation of units in the region.

Qualification:

• Bachelor's / Master's degree in Hotel Administration and Management
• 10 years of post-qualification experience of which at least 5 years plus as handling region