Assistant Manager

Role Profile

Capability: Enterprise-Wide Technology

Team: Business Analysis

Job Title: Business Analyst

Grade: D (Asst. Manager)

Context

Business Analysis 

As we experience unprecedented growth and change at KPMG, the Business analysis team plays a key change enabling role. The team is responsible for discovering and understanding the true business needs. We support and challenge the firm by ensuring consistent, compliant, validatable and relevant requirements satisfy business need and any internal technology or process improvement solutions deliver value to the firm. To achieve this, the team offers a number of distinct services focusing on supporting the Project and Programme management teams on delivering both agile and waterfall initiatives. 

The Role

Reporting into the Principal Business Analyst/ Business Analyst Lead, your role as a Business Analyst is to act as a liaison between business and technology teams to ensure that stated and unstated business needs are discovered, defined, articulated & recorded, and that these needs are realised, validated and refined as a projects and programmes progress. 

In this role you will be supporting the projects predominantly in technology domain where your role will focus on the development, maintenance and support of change initiatives and impact assessments of the supporting applications and technologies. 

This is a key role where you will be responsible for the definition and management of all requirements throughout a project or change lifecycle, ensuring and validating all aspects of the delivered solutions, including, process, data and technology and confirming that the overall business outcomes meet the expected business needs. 

You will also help the business to identify problems and opportunities and ensure these are clearly understood by conducting root cause analysis, feasibility, options analysis and supporting Proof of Concept and Pilot initiatives. 

Key Responsibilities

• Definition, articulation and recording of stated and unstated business needs.
• Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, user journeys and user story maps.  
• Create artefacts as appropriate, including business case documentation, scope documentation, current and future state processes and models to understand inefficiencies or gaps.
• Translate conceptual user requirements into clear, detailed functional and technical requirements and user stories and acceptance criteria for testing. 
• Prioritisation, management and refinement of the product backlog and requirements 
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• End-to-end traceability of requirements to delivered solution including high-level requirements to conceptual architecture & high -level design, low-level requirements to low level design and solution architecture.
• Build working relationships with key delivery and business stakeholders and the BRM's.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
• Solution Assessments and Validation, including supporting options assessments of proposed solutions
• Understand technical options, limitations, costs, and risks. Communicate trade-offs to business partners and work with them to shape requirements accordingly.
• Support delivery teams as they develop, test, and deploy solutions.  Review output to ensure requirements are correctly interpreted; define and execute test cases.
• Conducting benefits realisation of deployed solutions and effectiveness of delivered requirements
• Develop and maintain a knowledge of KPMG's technology ecosystem, incl. the main applications and technologies that support the ERP value chain and maintain a good level of technical knowledge incl. current, emerging and future technology market trends and their impact on the business

The Person

Knowledge, skills and experience

Essential (Business Analysis)

• A minimum of 7 years' experience in delivering structured Business Analysis within end-to-end programme and project lifecycles
• Experience of working as a techno-functional BA in one of the domains – Service Now, Cloud, Core Infrastructure.
• Good working knowledge in one of the areas – Finance, SAP S/4 HANA, CRM 
• Proven track record and experience of Business Analysis, incl. strategies, formal requirements definition, working with Project and Programme teams, including Business Architects, Data Analysts, Software Developers, Testers, Human-Centred Design teams and procurement 
• An understanding of design thinking, value stream mapping, customer profiles and journeys, KPIs, risk and control frameworks, and KRIs
• Experience determining the explicit and implicit needs and requirements of various stakeholders.
• Ability to quickly learn the objectives, structures, operations, and policies of a new business area.
• A strong problem solver with a pragmatic and tenacious attitude to seek out resolutions, whilst demonstrating good negation and influencing skills.
• Demonstrated ability to engage both developers and business partners to achieve target outcomes.
• Proven interpersonal skills and an ability to influence senior leaders and peers.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Experience creating documentation such as business case documentation or business requirements summaries.
• Experience of formal requirements definition within highly regulated environments, ensuring strict compliance to technology policies and standards.

Essential (Other)

• Experience of working with Agile SDLC (Software Development Lifecycle Management) methods
• Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume and compelling
• Good understanding of project management concepts, incl. Gantt charts/plans, risks, assumptions & dependencies, etc. 
• Good oral and written communication skills
• Good interpersonal and leadership skills 
• Ability to leverage networks in KPMG, e.g., to tap into additional expertise if required
• Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this
• Adaptability and a willingness to learn new skills.
• Driven and enthusiastic with a 'can-do' attitude and a strong sense of ownership to get the job done in a practical and pragmatic fashion whilst maintaining strong relationships.
• Proven written and oral communications skills and strong interpersonal skills that can be executed credibly to inspire confidence in you and your deliverables 

Desirable skills and experience

• A good level of general technical knowledge incl. current, emerging and future technology market trends and their impact on business
• An understanding of technical debt, incl. its causes, how to measure it, and remedial actions incl. decommissioning
• Knowledge of at least one technology domain, incl. Collaboration & Experience; Automation; Data Science & AI; Data; Integration; Infrastructure / Cloud; Finance Value Chain; and DevSecOps
• Professional certification in Business Analysis such as IIBA or BCS 
• Experience of working with offshore teams 
• Educated to degree level in a business-related subject or relevant experience in a business or IT environment 
• A practical knowledge of ITIL and its application