Server Hardware Engineer

3 days ago

Pune, Maharashtra, India CludoBits IT Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • On-Site Installation & Commissioning:
  • Install and configure servers, storage systems, firewalls, and related network equipment at customer sites.
  • Ensure proper setup, testing, and documentation of all deployed systems.
  • Perform upgrades, patch updates, and preventive maintenance.
  • Technical Support & Troubleshooting:
  • Provide on-site diagnosis and resolution of issues related to servers, storage, and network hardware.
  • Troubleshoot performance, connectivity, and configuration problems.
  • Coordinate with OEMs / vendors for hardware replacement or RMA activities.
  • Customer Handling & Relationship Management:
  • Interact directly with customers to understand issues, provide timely updates, and ensure satisfaction.
  • Build and maintain strong client relationships through professional communication and reliability.
  • Act as the technical point of contact for assigned accounts.
  • Preventive Maintenance & Documentation:
  • Conduct regular health checks and preventive maintenance visits at customer locations.
  • Maintain detailed records of installations, incidents, and service reports.
  • Provide feedback to the internal team for continuous service improvement.
  • Coordination & Reporting:
  • Collaborate with internal technical teams to resolve escalated issues.
  • Prepare and submit service visit reports and maintenance logs.
  • Track spare parts, equipment, and tools used during service calls.

Required Skills & Qualifications:

  • Education: Diploma / BE / B.Tech in IT, Electronics, or Computer Engineering.
  • Experience: 25 years of experience in on-site IT hardware installation and maintenance.

  • Technical Skills:

  • Strong knowledge of servers (Dell, HP, Lenovo, etc.), storage systems (SAN/NAS), and firewalls (Fortigate, SonicWall, Palo Alto, etc.).

  • Good understanding of RAID, networking, and virtualization (VMware/Hyper-V).

  • Familiarity with OS installation (Windows Server / Linux) and basic network configuration.

  • Soft Skills:

  • Excellent customer interaction, communication, and problem-solving skills.

  • Ability to work independently with minimal supervision.
  • Willingness to travel to customer sites as required.

Preferred Certifications :

  • OEM Certifications (Dell / HP / Lenovo Servers)
  • Firewall Certifications (Fortinet NSE, SonicWall, Palo Alto)
  • Microsoft or VMware Certifications

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