Client Account Services Director

Are you ready to make an impact at DTCC?  

DTCC protects and advances global financial markets with resilience and innovation. Our refreshed Mission is to create opportunities for clients and the industry to grow by safeguarding and advancing the markets; our Vision is to lead the advancement of the global financial markets as the most influential, strategic and tech‑focused partner. If you're passionate about turning messy, fragmented data into trustworthy, well‑governed assets that power transformation and AI—this role is for you. We foster a thriving internal community and are committed to creating a workplace that enables employee success.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Enterprise Client Operations (ECO) organization is comprised of client onboarding and support (help desk) related responsibilities. As the ECO Data Remediation Director you will stand up and lead DTCC's Data Remediation function from the Chennai office, partnering closely with Enterprise Data Solutions department and Enterprise Digital Solutions department. Your mandate is to identify, prioritize, and remediate data issues across multiple domains (client onboarding, contacts, documentation, access management/entitlements, finance, and more), and to partner with stakeholders to implement preventive controls so quality is sustained, thus enabling modernization and AI initiatives. 

This role requires exceptional leadership, communication, and problem-solving skills to drive site performance, employee engagement, and project level leadership. A leader in this role will build and cultivate relationships with key stakeholders and develop high performing teams. Day-to-day activities will include playing a key part in leading project-based work that touches all aspects of the client onboarding process supporting all DTCC business lines. 

Your Primary Responsibilities: 

• Translate organizational goals into specific objectives and key results (OKRs) for the function. Provide input to functional strategy and lead the strategic direction.
• Partner with Data Solutions/Governance team to define strategic direction for data remediation activities - assign stewards, clarify responsibilities and workflows ownership.
• Build and maintain a comprehensive remediation Book of Work with clearly defined scope, timelines and OKRs, supported with status dashboards, and executive reporting to track progress and ensure accountability. 
• Establish and lead the Data Remediation framework, building a high-performing team, identifying resource needs and conducting capacity planning assessments to make continuous recommendations on staffing.
• Apply management reports and metrics to track performance of teams and individuals to ensure success in meeting the team's objectives.
• Ensure procedures and user guides are updated and the team rigorously adheres to them. 
• Mitigate risk by identifying vulnerabilities and introducing relevant risk mitigation controls.
• Provide site leadership for ECO employees in the Chennai Office. Engage in sessions to plan site specific activities to drive employee engagement.
• Own Business Continuity Plans and effectively coordinate operations and client support in the event of a site level crisis
• Demonstrate influence and visibility by representing the function in key events with internal and external partners
• Exemplify enterprise leadership, accountability to drive collaboration and problem solve
  
   

Qualifications:

• Minimum of 10 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Experience in leadership/people manager roles; preferably in a multinational environment
• Outstanding stakeholder management, communication, and change leadership; able to chair councils and publish concise progress updates for senior forums.
• Change Agent
• Stays current on changes in his/her own specialist area and seeks learning opportunities to ensure knowledge is up-to-date
• Builds collaborative teams across the organization.
• Communicates openly keeping everyone across the organization informed.
  
   

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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