SailPoint Support

Role Summary & Role Description

As an Associate Vice President (AVP) in Global Technology Services (GTS), you will lead the Level-3 (L3) production support function for State Street's SailPoint platforms (IdentityIQ ). You will be accountable for platform stability, incident/problem management, and continuous improvement through automation. This is a hands-on leadership role that combines deep technical expertise with people management.

Experience: 13+ years total in Identity & Access Management (IAM) with 6+ years on SailPoint and 3+ years leading engineers/people management.

**Responsibilities:**

• Own L3 support for SailPoint (IIQ), including complex incident triage, root-cause analysis, and permanent fixes.
• Lead major incident bridges; coordinate recovery, communications, and post-incident reviews with actionable RCAs.
• Drive problem management to eliminate repeat incidents; define SLOs/SLAs and operational KPIs; publish weekly/monthly metrics.
• Manage change/release activities (deployments, upgrades, patches), environment hygiene, and capacity/performance tuning.
• Guide application onboarding and connector integrations (AD/LDAP, Azure AD, JDBC/REST, O365); ensure end-to-end provisioning/aggregation health.
• Partner with InfoSec, Audit, Risk, and application owners on access certifications, SOD, ITGC/SOX controls, and evidence for audits.
• Build automation and self-heal/runbook solutions using Java/BeanShell, PowerShell/Python; create use-cases from ticket trends to reduce toil.
• Maintain observability and alerting (e.g., Splunk, Dynatrace/AppDynamics) and improve noise-to-signal ratio.
• Hire, lead, mentor, and develop a high-performing L2/L3 team; conduct performance reviews, coaching, and succession planning.
• Contribute to platform roadmap and reliability engineering practices; document standards, runbooks, and KT materials.

Core/Must have skills

SailPoint IdentityIQ L3 expertise: workflows, LCM, rules (BeanShell/Java), tasks/schedulers, provisioning policies, plugin development, performance tuning, upgrades (8.x), Tomcat.

Integration & connectors: AD/LDAP, Azure AD/O365, JDBC/REST/SAP; API debugging (Postman); end-to-end provisioning & aggregation troubleshooting.

SRE/Operations excellence: incident/problem/change management (ITIL), RCA methods, on-call leadership, SLAs/SLOs; monitoring with Splunk/Dynatrace/AppDynamics

Automation & scripting: Java/BeanShell, Groovy, PowerShell/Python; CI/CD (Git, Jenkins/Azure DevOps); strong SQL on Oracle/SQL Server.

People leadership: proven experience managing and mentoring a 6–12 member team; stakeholder management and effective communication

Good to have skills

cloud (AWS), containers, secrets management.

IAM depth: RBAC/ABAC, role mining, certification campaigns, SOD; knowledge of SOX, ITGC, GDPR.

Enterprise tooling: ServiceNow ITSM, Confluence/Jira; Linux administration; exposure to PAM integrations.

Work Schedule

Hybrid, 4 days work from office

Keywords (If any)

SailPoint, IdentityIQ, L3 support

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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