Associate - Business Analyst-Back-End/ Data Entry -Complex Transaction Processing

23 hours ago


India EXL Service Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • Job Description: Knowledge of P&C Insurance underwriting
  • This role is primarily responsible for processing transactions as per the SLAs outlined by the client
  • Ensure that all the transactions are processed as per defined and documented desktop procedures
  • Ensure that the assigned targets in accordance with SLA are met
  • Ensure that the quality of the transactions is compliant with predefined parameters
  • Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
  • Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters)
  • Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements

Responsibilities: Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
  • Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions
  • QCA for the purpose of associate performance feedback and audit in order to update the training curriculum

Qualifications: Minimum Graduation



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