Application Packaging Engineer

4 days ago

Bengaluru, Karnataka, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location – BangaloreShifts - Night shifts Role:The Support Engineer - Developer Support acts as the primary technical contact and delivers advanced technical troubleshooting support and problem resolution for Enterprise Customers, including issues escalated to the highest levels of Management. You would be required to deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. A Support Engineer primarily works with external developers (Customers) who use Microsoft Technologies (Visual Studio, .NET, MSI and MSIX Development and ClickOnce).

Responsibilities:

  • Supporting Enterprise customers on phone and remotely
  • Scoping and documenting customer scenarios, potential causes and troubleshooting steps.
  • Effectively communicating with customers and stakeholders
  • Identify, confirm, escalate bugs and provide appropriate alternate implementations/ techniques in Microsoft's products reported by external developers.
  • Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.

Candidates' Profile:

  • Strong troubleshooting and problem-solving skills
  • Familiarity with Active Directory, Group Policy, and other Windows deployment tools.
  • Good knowledge in Application Packaging using Visual Studio, Install Shield or Wise Package Studio, ORCA
  • Knowledge of Windows operating systems (Windows 10, 11).
  • Basic knowledge of ClickOnce deployment, SCCM, App-V, MSIX etc. would be an added advantage.

Even Knowledge on WIX would be good enough to hire a candidate.

  • Good Knowledge on Operating System Fundamentals (Process/Thread/Stack etc.) and Knowledge of deploying software applications on Windows OS
  • Experience of at least 5 years in the technical environment mentioned above is desirable.
  • Ability to learn from an issue/situation and adapt and carry forward the solution to another seemingly unrelated issue.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to both technical and non-technical customers.
  • Excellent customer service skills and effective learning skillsPreferredMinimum 5 Years of working experience in MSI Application Packaging IndustryExperience with MSIX packaging and deployment.

Familiarity with modern deployment frameworks like MSIX App Attach. Knowledge of Azure is an added advantage. Prior technical phone/remote support experienceExperience with remote troubleshooting tools and customer support platforms. The position requires working in EVENING / NIGHT SHIFTS and providing VOICE-BASED SUPPORT

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