Training and Development Manager
13 hours ago
Roles and Responsibilities
Prepare Training Module to conduct the training, Such as Product & Process Training, Soft Skills
Training, Communication Skills Training, Sales Training, SOP Training and Induction & Etc.
Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language,
culture, etc.
Provide consistent coaching and feedback to enhance employee performance.
Support floor training initiatives, intermittently assist in design and development of training material.
Provide feedback and input for training content enhancement and development.
Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are
skilled & knowledgeable to handle customer interactions.
Coach advisors on improvement in products & processes, Create learning solutions and customize training
delivery.
Provide Financial Market Training - Forex & Comex. Conduct OJT & Refresher Training. Organize JKQ &Complete Certification Process.
Conduct Session on Compliance & Customer Satisfaction.
You shall execute & perform all such duties that may be assigned to
you for time to time and we reserve its rights
to change these at its discretion.
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Work Location: In person
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